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Business Analyst
AbsoluteLabs
- London, England, United Kingdom
- London, England, United Kingdom
Über
London (Hybrid) Experience:
10+ years Type:
Permanent About AbsoluteLabs AbsoluteLabs is a business and technology consulting organisation delivering digital transformation services across customer-centric platforms. We work closely with clients to help them modernise processes, improve customer experiences, and deliver value through scalable technology solutions. Role Summary
We are looking for a Senior Business Analyst / Product Owner with deep, hands-on Salesforce Core experience to work closely with clients and internal teams on complex Salesforce programmes. This is a pure Business Analyst / Product Owner role, focused on discovery, requirements, backlog ownership, and solution definition. It is not a delivery leadership, people management, or project management role. Salesforce Core (Sales Cloud, Service Cloud, core platform capabilities) is a mandatory requirement and must be a central part of your recent experience. Key Responsibilities
Lead hands-on discovery activities, including workshops, interviews, and stakeholder sessions Capture, document, and manage business requirements, user stories, and acceptance criteria Analyse AS-IS processes and define TO-BE Salesforce-driven solutions Own and maintain the product backlog, working closely with architects and delivery teams Act as the primary functional owner for Salesforce Core requirements Support sprint planning, backlog refinement, and UAT from a BA / PO perspective Collaborate closely with technical teams to ensure solutions meet business intent Validate solutions against requirements throughout the delivery lifecycle Required Experience & Skills
10+ years’ experience
as a Business Analyst or Product Owner Strong, hands-on Salesforce Core experience (mandatory) Proven background in
Salesforce implementations and enhancements Deep experience with
requirements gathering, user stories, backlog management, AS-IS / TO-BE. Experience in
customer-centric domains
(e.g. retail, consumer, hospitality, services) Experience working in
Agile or hybrid delivery environments Excellent documentation, communication, and analytical skills Nice to Have
Exposure to integrations, data, or CRM-adjacent platforms Experience supporting UAT and change adoption Business Solution Consultancy (Secondary)
Occasional involvement in advisory discussions or early-stage solution shaping Support for internal knowledge sharing and best practices
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Sprachkenntnisse
- English
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