Customer Sales Support Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

The work model for the role is: Remote #LI-Remote

Your role and responsibilities:

In this role, you will have the opportunity to lead a team of specialists to handle and coordinate customer support processes in IEC LV Motor sales team, from customer PO to product delivery and after-sales service, to understand the complete sales process and to meet and exceed customer expectations. Each day, you will create, implement, and review customer service strategy and ensure quality, volume, and on-time delivery based on business standards and customer requests. You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.

This role is contributing to the ABB IEC LV Motors Division in the United States. Main stakeholders are the IEC LV Motors team and District Offices.

Our Team Dynamics  

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. 

You will be mainly accountable for:

• Developing and implementing customer service strategies to ensure quality, timely delivery, and compliance with business standards while meeting customer expectations.
• Driving operational excellence and customer satisfaction by creating optimization plans and collaborating with cross-functional teams throughout the sales process.
• Managing order processing and issue resolution, acting as the primary contact for customer inquiries and coordinating with internal teams to resolve technical,