Pharmacy Technician

Shift : Monday -Friday 11am-11pm (8.5 hr. shift with 30 min lunch) CST; Training M-F 10am-6:30p CST for approx. 5 weeks

Job Description:

• The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc. Providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations, and judgement calls to the pharmacist team.
• The Tech I will also assist with other duties as needed to include but not limited to outbound calls, reviewing and processing Prior Auth's received via fax and ePAG, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team.

Job Responsibilities

• Must ensure the potential new hire understands: They must understand they cannot be the primary caregiver to anyone in their home during scheduled work hours
• At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
• National pharmacy technician certification. Eligible for state registration, certification, or licensure per state regulations.
• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must.

Experience

• Minimum (2) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.

Education

• Verifiable High School diploma or GED is required.
• Pharmacy Technician license or certification (active and no restrictions)