Vice President, Client Experience

Vice President, Client Experience, Healthcare
We are seeking a strong
Vice President to join our West Coast Healthcare Practice
with offices in Los Angeles, San Francisco and Seattle. The Vice President will have proven leadership and client service skills with a demonstrated ability to manage integrated communications programs for broadscale consumer programs, as well as data and regulatory milestones. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

Responsibilities:

• Manage programs involving integrated media strategies, reputation management, executive thought leadership, internal communications and crisis communications to drive corporate reputation for pharmaceutical, biotech, medical device and health association clients and prospects.
• Oversee communications programs in support of regulated products including pharmaceuticals and medical devices, including sharing of clinical data and regulatory milestones.
• Under senior guidance, support development of strategic plans and recommendations tailored to clients' business objectives
• Draft key messaging and execute on materials proposed in plans, including but not limited to enterprise-level content, media strategies and pitches, narratives, strategic decks, and content for branded and unbranded disease awareness campaigns.
• Maintain daily client contact, serving as a trusted resource and advisor.
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans.
• Act as an effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties.
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience.
• Have ownership of client financials and profitability.
• Coordinate integration with other agency partners and successfully navigate relationships across internal stakeholders, clients and agency partners.
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product.
• Actively participate in agency development and assist with new business.
• Serve as leader and actively mentor team members to support their professional development and contribute to agency culture and goals.

Basic Qualifications:

• Bachelor's Degree Required
• 8+ years of experience in PR inclusive of agency experience working on large scale integrated communications campaigns
• Strong project management skills and attention to detail
• Experience managing high-performing teams; mentoring team members
• Confident presenter and persuasive speaker

Additional Qualifications

• Deep knowledge of the pharma regulatory landscape
• Experience, at an agency or in-house, managing a large pharmaceutical