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Business Analyst – Customer Experience
Premea
- Royal Leamington Spa, England, United Kingdom
- Royal Leamington Spa, England, United Kingdom
Über
Business Analyst - Customer Experience - £34/hr (Inside IR35) - Warwickshire / Remote - 6 Months (Potential to extend)
Purpose of the Role Support the successful integration of four customer experience (CEX) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new organisation.
Key Responsibilities - Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams) - Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (client business process management tool) - Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs. - Identify duplication, inefficiencies, and improvement opportunities. - Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process. - Identify and document hand-offs and interactions between teams across processes. - Support the development of RACI documents, operating model artefacts, and change impact assessments. - Contribute to the detailed organisation design and transition planning for CEX Unity. - Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.
Skills & Experience - Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). - Workshop facilitation. - Strong stakeholder engagement skills, with the ability to navigate complex matrix environments. - Delivery-focused mindset with experience in transformation programmes. - Comfortable working in ambiguous and evolving environments. - Experience in automotive, digital, or customer experience domains is a plus.
Desirable Attributes - Collaborative and proactive. - Able to work independently and manage multiple priorities. - Strong written and verbal communication skills. - Familiarity with organisation design and change management principles.
Additional information: This role is on a contract basis and is Inside IR35.
The services advertised by Premea Limited for this vacancy are those of an Employment Business. Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors
Sprachkenntnisse
- English
Hinweis für Nutzer
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