Clinic Operations Manager

Company Description

Saelo, founded in 2023 by Kipeum Lee and Bridget Pujals, is dedicated to delivering advanced Korean skin treatments in luxurious skincare destinations. With strong roots in community, design, and unmatched service, the company is primarily founded, owned, and operated by women. Saelo is driven by a mission to increase access to high-quality skincare while offering tailored, innovative, and expert treatments to its clients.

Role Description

Saelo is seeking a highly organized, detail-oriented, and proactive Clinic Manager to support our growing operations in San Francisco. This role involves learning all aspects of the business, collaborating with the founders and clinical staff to manage scheduling, staffing, and patient flow while ensuring a smooth in-clinic experience for guests. In this role, you will restock inventory, monitor clinic performance, and identify opportunities for improvement and growth. This part-time role offers the opportunity to become full-time as the business expands.

Responsibilities

• Keep both Saelo locations running smoothly day-to-day
  — laundry, stocking, room readiness, and overall vibe.
• Own inventory and fulfillment
  — receive shipments, restock supplies, organize storage, and ensure each clinic has what it needs. Clinic supplies are always stocked, organized, and labeled.
• Act as an ops runner
   between Pac Heights & Hayes Valley for restocks, transfers, drops, and equipment needs.
• Support front desk and providers
   during busy times to keep the flow seamless.
• Coordinate with vendors
   for ordering, repairs, and basic facility needs.
• Troubleshoot issues
   with equipment or technology and escalate when needed.
• Manage staff schedules
  , time-off requests, and last-minute coverage gaps.
• Assist founders
   with special projects, events, shoots, and partnership outreach.
• Handle client escalations
   with good judgment and track recurring themes.
• Maintain weekly clinic metrics
   (reviews, retention, supply usage) and surface insights to the founders.
• Support basic administrative tasks
   like organizing receipts, purchases, and internal communication.
• Create, standardize, and document
  simple, repeatable processes that improve clinic efficiency.

Requirements

• Must possess a scooter or car for efficient travel between locations in San Francisco
• Ability to lift and carry boxes weighing up to 30 lbs when re-stocking our clinics
• Strong proficiency in Microsoft Excel and general tech-savviness.
• Ability to work part-time with the flexibility to transition to full-time
• A proactive and dedicated individual excited to wear multiple hats, who views this as a long-term opportunity for growth within Saelo

Desired Qualifications

• Bachelor's degree
• Experience in office management, inventory control, or a similar administrative role.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a small, dynamic team.
• Experience working in a restaurant or fast-paced hospitality environment.

Compensation

• Pay: $50,000/year
• Location: on-site, between our two Saelo SF locations
• Job Types: Full-time, Part-time
• Pay: from $50,000 per year