Plumbing Manager

Job Summary
The Plumbing Manager is responsible for overseeing the daily operations, performance, and development of the plumbing department. This role requires a strong blend of technical plumbing expertise, sales proficiency, and leadership skills. The Plumbing Manager ensures high-quality workmanship, delivers exceptional customer service, supports revenue growth, and trains plumbers to excel both technically and in service-based sales.

Key Responsibilities

• Oversee all plumbing technicians and apprentices, ensuring productivity, professionalism, and adherence to company standards.
• Develop department goals aligned with company objectives for revenue, quality, and customer satisfaction.
• Monitor job quality, callbacks, and workmanship to maintain 5-star service standards.
• Serve as the technical expert for plumbing diagnostics, repairs, installations, and code compliance.
• Provide onsite and remote support to technicians for complex jobs or escalated issues.
• Ensure all work meets local code, manufacturer specifications, and safety requirements.
• Review and approve job scopes, parts lists, and installation plans.
• Train technicians on effective service-based sales, including:
• Conduct regular ride-alongs, coaching sessions, and performance evaluations.
• Support technicians in achieving sales goals through proper job evaluation and customer communication.
• Review estimates, proposals, and job costing to ensure accuracy and profitability.
• Coach plumbers on presenting Good/Better/Best options and recommending long-term solutions.
• Monitor KPIs such as: Average ticket, Close rate, Revenue per technician
• Implement strategies to increase department revenue while maintaining high customer satisfaction.
• Ensure all plumbers follow company values, communication standards, and service protocols.
• Resolve customer complaints, job issues, or escalations promptly and professionally.
• Conduct job audits and follow-ups to ensure customer satisfaction and proper workmanship.
• Collaborate with Dispatch, Install Coordination, and Management to ensure smooth workflow.
• Assist with recruiting, interviewing, and onboarding new plumbing staff.
• Enforce company policies, safety guidelines, and professional standards.
• Maintain inventory oversight and ensure proper use of materials and tools.

Qualifications

Required:

• 5+ years of plumbing experience (journeyman-level preferred).
• Strong technical knowledge of residential plumbing systems, codes, and repair techniques.
• Proven experience in service-based sales within the plumbing or home services industry.
• Prior leadership, coaching, or management experience.
• Excellent communication, problem-solving, and customer service skills.
• Valid driver's license and clean driving record.

Preferred:

• Previous management or lead technician role.
• Experience training apprentices or technicians.
• Familiarity with ServiceTitan or similar field service software.

Pay: $66, $180,000.00 per year

Benefits:

• 401(k)
• Bereavement leave
• Company truck
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Fuel card
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person