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RMC Sales & Dispatch ManagerNew Enterprise Stone & LimeCamp Hill, Pennsylvania, United States
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RMC Sales & Dispatch Manager

New Enterprise Stone & Lime
  • US
    Camp Hill, Pennsylvania, United States
  • US
    Camp Hill, Pennsylvania, United States

À propos

RMC Sales & Dispatch Manager

The RMC Sales & Dispatch Manager is responsible for driving profitable revenue growth while optimizing daily production and delivery execution across the Chambersburg and Harrisburg markets.

Key Responsibilities

Sales & Market Development

  • Develop and grow a profitable book of business
  • Execute pricing strategies including formal and silent increases
  • Build and maintain strong customer relationships
  • Identify and pursue new business opportunities
  • Maintain account and territory plans
  • Provide forecasts and market intelligence

Dispatch & Operations Leadership

  • Lead and manage the RMC Dispatch Center
  • Ensure on-time delivery and efficient truck utilization
  • Use demand graphing tools to optimize performance
  • Coordinate with plant, fleet, and QC teams
  • Improve morning peak and afternoon utilization
  • Drive proactive dispatch planning

Customer Experience

  • Own customer satisfaction and issue resolution
  • Ensure responsiveness and reliability
  • Set clear expectations with customers

Financial Accountability

  • Achieve revenue, margin, and volume targets
  • Track KPIs (yards/truck, loads/day, cycle times)
  • Support budgeting and forecasting

Cross-Functional Collaboration

  • Align with sales, operations, QC, and accounting
  • Ensure profitable execution of work sold

Team Leadership

  • Develop and manage dispatch coworkers
  • Build accountability and performance culture

Qualifications: Education & Experience

  • Bachelor's degree preferred
  • 5+ years relevant experience
  • Industry experience preferred

Technical Skills

  • Excel proficiency
  • Dispatch/CRM systems (Command Alkon preferred)
  • Sales forecasting

Working Knowledge

  • Concrete mix designs
  • Logistics and fleet optimization
  • RMC cost structure

Core Competencies

  • Decision-making under pressure
  • Operational awareness
  • Strong communication
  • Accountability mindset

Success Profile

  • Improved fleet utilization
  • Increased afternoon production
  • Margin expansion
  • Improved delivery performance
  • High-performing dispatch team
  • Camp Hill, Pennsylvania, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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