Offres d'emploi
Trouvez des postes près de chez vous, sur site, hybrides ou à distance.- Emplois similaires à : Customer Retention Manager
Customer Retention Manager
Centric FiberSpring
Customer Retention LeadCentric Fiber delivers industry-leading high-speed internet to ground-up commercial and residential developments and master-planned communities across major metropolitan markets
Customer Retention & Sales Consultant
Lithia & DrivewayUnited StatesDealership:L0756 Audi CalabasasAudi CalabasasCustomer Retention & Sales ConsultantTurn Relationships Into Sales. Build Loyalty for a Luxury Brand.CompensationCompetitive base pay plus commission and p
Inbound Customer Service Retention Representative
TruGreen Limited PartnershipUnited States101966594 Greenhill Dr, Round Rock, Texas 78664TruGreen accepts applications on an ongoing basis.Job DescriptionTruGreen is committed to providing personalized attention for our associates. We focus o
Inbound Customer Service Retention Representative
TruGreenUnited States101966594 Greenhill Dr, Round Rock, Texas 78664TruGreenaccepts applications on an ongoing basis.Job DescriptionTruGreen is committed to providing personalized attention for our associates. We focus on
Director Growth Digital Marketing Customer Acquisition Retention
BluZincNew YorkDigital Marketing Growth Director D2C B2CNew York, United States | Posted on 03/03/2025 Salary & Package: Circa $150K base + bonus + benefits Date Opened: 03/03/2025 Job Type: Permanent Skills Require
Retention Sales Manager
Novuskin Med SpaLas VegasAbout the Organization: Novuskin is a premier membership-based med spa offering advanced aesthetic laser, injectables, skin, and body treatments. With a foundation built on results, education, and lux
Regional Sales Manager - NJ/NY Growth & Retention
CALECOPrincetonCaleco is seeking a dedicated sales professional in Princeton, New Jersey, responsible for portfolio retention and new business development. The position involves identifying opportunities, building c
Enterprise Direct Sales Account Manager Growth & Retention
Cooper Lighting SolutionsAtlantaCooper Lighting Solutions in Atlanta, Georgia, is seeking a professional for a strategic account management role to lead financial sales for mid-market customers. Responsibilities include developing a
Account Manager- Mid-Market, Growth & Retention (Core) Sales Austin, TX
RipplingNew YorkAccount Manager- Mid-Market, Growth & Retention (Core) Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered acros
Account Manager- Strategic Accounts (Growth & Retention) Sales San Francisco, CA
RipplingSan FranciscoAbout the role Rippling’s Strategic Account Managers guide our largest and most strategic customers through a tailored journey. As we rapidly enhance and expand the first‑of‑its‑kind employee manageme
Customer Accounts Manager
AaronsShivelyCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Accounts Manager
AaronsLyndonCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Accounts Manager
AaronsGeorgetownCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Accounts Manager
AaronsClarksvilleCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Service Manager
Maple Leaf FarmsGrand RapidsCustomer Service ManagerLead by example, fostering a culture centered on delivering outstanding customer experiences. Ensure a seamless customer journey from order entry through delivery. Build and ma
Customer Engagement Manager
RyderLouisvilleCustomer Engagement ManagerThe Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer intere
Customer Service Manager
Goodwill of Central and Northern ArizonaPrescottSales Floor ManagerStarting Pay: $18.00 HourlyPosition DescriptionResponsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central an
Customer Renewals Manager
SitetrackerDallasThe OpportunityJoin Sitetracker's growing Renewals & Retention organization and play a critical role in driving customer retention, recurring revenue predictability, and long-term business growth acro
Customer Success Manager
DeepScribeWashingtonDeepScribe Account ManagerDeepScribe is building AI agents that automate and transform clinical workflows. On track to capture over 4 million oncology care visits annually, we are the dominant AI scri
Customer Service Manager
Stop & ShopGlastonburyRetail OperationsHere at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but our commitment to quality and community remains th
Customer Experience Manager
MichaelsPeoriaStore ManagerDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standard
Customer Sales Manager
HaleonNew YorkThe salary range for this role is $137,185 - $188,630 USD + bonus.Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just thre
Customer Sales Manager
Coca-Cola Beverages FloridaDaytona BeachWho We Are Coca-Cola Beverages Florida, LLC (Coke Florida) is a family‑owned independent Coca‑Cola bottler that is the third largest privately‑held and the sixth largest independent bottler in the Uni
Customer Accounts Manager
AaronsJeffersonvilleCustomer Accounts Manager The salary range for this role is $16.00 to $18.00 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Manager
Customer Sales Manager
B&G FoodsParsippanyReady to be part of something special? Join our Family! The Customer Sales Manager’s purpose is to drive sales in a direct selling and/or broker capacity through fact-based selling and form productive
Customer Retention Manager
- Spring, Texas, United States
- Spring, Texas, United States
À propos
Centric Fiber delivers industry-leading high-speed internet to ground-up commercial and residential developments and master-planned communities across major metropolitan markets in Texas, Arizona, and Central Florida. As the company grows its subscriber base, protecting the customers we've already won is just as important as winning new ones.
The Customer Retention Lead is a hands-on role responsible for handling inbound calls from subscribers who want to cancel or downgrade their Centric Fiber service. This role works directly on the phones listening to customer concerns, resolving issues, and applying save offers to retain subscribers and protect recurring revenue. In addition to personal call volume, the Customer Retention Lead sets save offer guidelines, coaches a small team of one to two retention specialists, tracks retention performance, and partners with GigaGuide, Network Operations, Billing, and Sales teams to address the root causes that drive churn.
Customer Save & Call Handling
Serve as the primary point of contact for inbound cancellation and downgrade calls, applying active listening and consultative techniques to retain subscribers and reduce voluntary churn.
Diagnose the underlying reason for each cancellation request (price, service quality, competitive offer, move-out, billing dispute, technical issue) and select the most effective save approach for the situation.
Apply approved save offers credits, plan adjustments, promotional pricing, equipment upgrades within established authority levels, and escalate exceptions appropriately.
Document all retention interactions, save offers extended, and outcomes accurately in Salesforce.
Program Development & Coaching
Develop, document, and continuously refine save offer playbooks, talk tracks, escalation paths, and retention workflows that align with Centric Fiber's pricing, brand, and service standards.
Mentor and coach a small team of one to two retention specialists, including call monitoring, side-by-side coaching, performance feedback, and 30/60/90-day development planning.
Maintain working knowledge of Centric Fiber products, plans, promotions, and competitor offerings within assigned markets to position the most effective save offer for each call.
Reporting & Cross-Functional Partnership
Establish and track retention KPIs (save rate, average revenue retained, offer mix, call quality, first-call resolution) and report results to the EVP, Texas Region on a weekly and monthly cadence.
Investigate root causes of cancellation by category and partner cross-functionally with GigaGuides, Network Operations, Billing, Marketing, and Sales to drive corrective action.
Coordinate with Billing and Accounting on credits, prorations, and adjustments associated with retention offers, ensuring compliance with company financial controls.
Participate in builder, community, and marketing reviews where retention insight informs pricing, packaging, or community-level service plans.
Note: Retention program scope, save offer authority, and team size may evolve as the function matures and the customer base grows.
Compétences linguistiques
- English
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.