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Catering/Sales CoordinatorHilton Waikiki Beach Resort & Spa • Honolulu, Hawaii, United States
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Catering/Sales Coordinator

Hilton Waikiki Beach Resort & Spa
  • US
    Honolulu, Hawaii, United States
  • US
    Honolulu, Hawaii, United States
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À propos

Locations Hawaii, 2500 Kuhio Avenue, Honolulu, HI 96815, USA. (Additional locations available.)
Sales Catering and Market
Full-Time
Requisition #: SALES008858
Description Pay rate: $32.16/hour
The Hilton Waikiki Beach Hotel is currently looking for a full-time Catering/Sales Coordinator. This person will be responsible for providing administrative support to the Catering and Sales Team. Responsible for servicing existing clients with aloha as assigned by the Catering & Sales Team. Assists Catering Department by accurately and efficiently performing various office duties to administer the Sales & Catering function. Includes filing, greeting clients and detailing events for the Catering Department. Communicating all details and changes to relevant departments.
BENEFITS
Hilton Team Member Travel Discount
Health Insurance
401(k)
Company-paid Group Life Insurance
Shoes for Crews discount
Job Description
Meet or exceed pre-determined booking goals for covers and revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
Types various forms of documentation including but not limited to contracts, memos, letters, and proposals.
Types Banquet Event Orders (BEO) and distributes to the appropriate departments.
Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
Complete coordination of the Sales group functions
Review function contracts prior to distribution to client and hotel staff.
Follows up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. to ensure maximum occupancy.
Generate “thank you” notes to clients after functions with prompt follow up of negative client feedback as necessary.
Follow up on bookings and solicit repeat business.
Send menus, Hotel information, Thank You letters and all other correspondence to clients.
Responsible for typing and processing of sales contracts, typing internal and external correspondence and distribute such paperwork to hotel departments and hotel guests as needed.
Assist in the compilation of figures and data for month end and other sales reports.
Handle guest requests as needed. Be knowledgeable about the hotel’s facilities and services. Answer questions and relays basic information to the guest.
Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
As needed, check banquet functions prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event
Attends periodic staff meetings with other departments
Job Requirements
High school graduate, some college coursework is preferred
Associate’s degree preferred or equivalent combination of education and experience.
Must have 2 years clerical experience of similar capacity.
2 years previous hotel sales, catering, or reservations experience preferred.
Previous direct experience with Delphi and OnQ systems preferred.
Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
Relevant military experience in a comparable capacity.
Good communication and interpersonal skills are essential
Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.
Skills Required
Time-Management – Intermediate
Multi-Tasking – Intermediate
Microsoft Office – Intermediate
Organized – Intermediate
Preferred
Teamwork – Intermediate
Problem Solving – Intermediate
Meeting Planning – Some Knowledge
ONQ – Intermediate
Education
Associates or better.
Experience Required
2 years: Clerical experience of similar capacity.
Preferred
2 years: Previous hotel sales, catering or reservations experience, preferred.
Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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  • Honolulu, Hawaii, United States

Compétences linguistiques

  • English
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