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System EngineerGadellNet Consulting Services, LLC. • Saint Louis, California, United States
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System Engineer

GadellNet Consulting Services, LLC.
  • US
    Saint Louis, California, United States
  • US
    Saint Louis, California, United States
Postuler Maintenant

À propos

About the Position GadellNet is looking for skilled and motivated Technical Support Engineers to deliver outstanding customer service and technical expertise through our help desk. You’ll work closely with your PODS team, to field service requests through chat, phone calls and our ticket system to resolve technical issues and ensure an excellent client experience. We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency.
Responsibilities
Maintain, troubleshoot, and upgrade computer, server, and network infrastructure across client environments.
Provide advanced technical support and exceptional customer service to clients via phone, email, and chat (Thread).
Collaborate with clients to resolve issues, fulfill service requests, and implement technical solutions.
Resolve complex or escalated technical issues from Service Desk Engineers.
Mentor and assist Service Desk Engineers with technical challenges and troubleshooting.
Support Onsite Engineers by providing advanced technical assistance when needed.
Maintain, create, and update documentation, including configurations, procedures, and knowledge base articles, to ensure accuracy and consistency.
Review and manage assigned support tickets daily, ensuring progress toward resolution in alignment with GadellNet’s Manage to Zero (MTZ) concept.
Accurately manage ConnectWise Calendar to reflect appointments, work time, meetings, and breaks.
Complete daily time entry totaling at least 8 hours per day.
Attend and participate in weekly team huddles, one‑on‑one meetings with your Lead, and other scheduled meetings.
Participate in an on‑call rotation as scheduled.
Meet or exceed quarterly KPIs such as tickets closed per week, average time per ticket, and CSAT scores.
Actively pursue and maintain relevant technical certifications, demonstrating commitment to GadellNet’s “Grow or Die” value.
Work in a hybrid model, combining remote work with required in‑office days for those located near a GadellNet office.
Requirements
At least 3 years of experience working as a System Engineer (MSP experience preferred) and/or a degree in computer science.
At least 3 years of experience utilizing, troubleshooting, researching, and/or fixing desktop systems up to Windows 11; server systems up to Windows Server 2025; managing Office 365 products or supporting Google G Suite and/or Microsoft Exchange on‑premises/Cloud.
Proficiency in Microsoft 365 Admin Center including Entra/AD, Exchange, SharePoint, Intune, Teams, and Licensing.
Proficiency in Microsoft Office Suite.
Experience supporting Azure hosting, Azure AD, Microsoft Hyper‑V, and VMware vSphere.
Experience with Android and iOS devices.
Experience with printers, scanners, and VoIP systems such as Teams Phone, 3CX, RingCentral, Dialpad.
Experience deploying and supporting network storage (SAN/NAS).
Proficient in networking, including experience with a variety of firewalls, switches (Meraki, Fortinet, SonicWall, Aruba), VPNs (client and site‑to‑site) and ISPs.
Experience with server hardware and software including Active Directory, DNS, DHCP, RAID.
Excellent verbal and written communication skills with a focus on clear technical explanations, active listening, and rapport‑building.
Strong analytical, problem‑solving, and documentation skills with keen attention to detail.
Ability to prioritize and manage multiple tasks and inbound requests in a fast‑paced environment.
Experience working in a team‑oriented, collaborative environment.
Ability to work both from a schedule and autonomously.
Ability to conduct research into a wide range of computing issues.
Ability to present ideas in a user‑friendly, business‑friendly manner.
Desirable Skills
Proficient in ConnectWise, DattoRMM, ITGlue, Auvik, and Thread.
MacOS Ventura and above.
Experience supporting backup and disaster recovery solutions.
Experience with scripting or automation.
Certifications such as CompTIA Network+, Security+, Microsoft Certified: Azure Administrator Associate, or equivalent vendor certifications.
Benefits
Health, vision, and dental insurance.
Paid time off, including parental leave and volunteer time.
Flexible work environment.
Access to mental health services.
Employee matching donation program.
401k and employer matching.
Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
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  • Saint Louis, California, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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