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Systems AdministratorUniversity of Colorado Boulder • Boulder, Colorado, United States
Postuler Maintenant
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Systems Administrator

University of Colorado Boulder
  • US
    Boulder, Colorado, United States
  • US
    Boulder, Colorado, United States
Postuler Maintenant

À propos

Overview
The CU Boulder Department of Public Safety encourages applications for two Systems Administrator roles. The Systems Administrator is a key member of the University of Colorado Boulder Department of Public Safety (DPS) team, responsible for the administration, support, and maintenance of critical public safety applications, including Genetec, C-CURE, and Axon Fusus, along with their supporting technology infrastructure. These roles ensure the availability, stability, security, and operational integrity of critically important services through proactive system administration, configuration management, patching, incident response, monitoring, and vendor coordination. Responsibilities
Application Administration & Support: Administer, configure, and maintain Genetec, C-CURE, and Axon Fusus applications. Ensure high availability, performance, and security of all public safety applications. Troubleshoot application issues, respond to service tickets, and provide Tier 3 support. Coordinate with OIT and vendors for network or data center issues affecting applications. Implement application upgrades, patches, and configuration changes in collaboration with vendors to minimize service disruption. Maintain detailed documentation of application configurations, changes, and operational procedures. Genetec Server and Storage Administration: Manage and maintain the full Genetec on-premise environment, including servers, storage, and database. Collaborate with Genetec vendor to architect and support backup and disaster recovery solutions. Monitor, optimize, and tune system performance to ensure service reliability. Serve as primary on-call contact for Genetec infrastructure incidents. Systems & Infrastructure Coordination: Partner with OIT networking and data center teams for connectivity, hosting support, and security consultation. Raise infrastructure-related incidents to OIT as needed. Maintain awareness of infrastructure changes that could impact applications and ensure application readiness. Vendor & Contract Management: Manage relationships with application and security vendors, including licensing, contracts, and maintenance agreements. Coordinate vendor engagement for troubleshooting, patches, and system updates. Security, Compliance, & Documentation: Ensure application and platform configurations follow university cybersecurity and data privacy standards. Maintain documentation for compliance, auditing, and operational continuity. Technology Evaluation & Innovation: Research emerging public safety technologies and assess potential enhancements for system performance, security, and reliability. Professional Development & Campus IT Engagement: Participate in ongoing professional development to maintain expertise in public safety systems, application administration, and IT standard processes. Act as DPS liaison to OIT and other campus IT units to support application integration, risk management, and security initiatives. What You Should Know
Standard business hours Monday–Friday, with participation in a 24/7 on-call rotation to support critical public safety applications, including Genetec, C-Cure, and Fusus. Must be willing to respond to incidents promptly and coordinate with OIT and vendors as necessary. What We Offer
Annual salary range is $70,900 - $79,700. Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program. Be Statements
Be excited. Be willing. Be Boulder. What We Require
Bachelor’s degree or equivalent combination of education and experience. At least 1 year of experience in: Application support or administration (preferably for security or enterprise systems). Server, storage, and virtualization administration. System troubleshooting, incident response, and ticket resolution. Vendor coordination and contract support. At least 1 year of experience with Genetec, C-CURE, and/or Axon Fusus or similar public safety systems. What You Will Need
Strong analytical and problem-solving abilities. Excellent interpersonal and communication skills. Ability to collaborate effectively with a diverse range of team members. Strong attention to detail and commitment to operational excellence. Customer-focused demeanor with a dedication to continuous improvement. What We Would Like You To Have
Two or more years of experience with system administration / application support with referenced public safety technologies and systems. Experience supporting Genetec or similar integrated security platforms. Familiarity with networking, Windows server administration, databases, and virtualization as they relate to application support. ITIL4 or equivalent IT service management certification. Experience in public safety, campus security, or enterprise security technology environments. Knowledge of backup, disaster recovery, and high-availability planning. Special Instructions
Note: Applications materials will be requested and accepted through CU Boulder Jobs. Please ensure your application includes a current resume and a cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. We may request references at a later time. This position is designated as essential/critical services and requires on-call and emergency response capabilities. Essential Services
This position is designated “essential/critical services.” The incumbent is required to respond to requests for work during campus emergencies and report to work for regularly assigned shifts during emergency campus closures.
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  • Boulder, Colorado, United States

Compétences linguistiques

  • English
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