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Desktop Support Specialist
6AM CityOklahoma CityJob Description Basic PurposeThe Desktop Specialist (Tier2) would provide hands‑on and remote technical support to the Company’s end users. The Tier2 role will be backup to the incoming call queue as
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SentriLockUnited StatesJob TypeFull-timeDescriptionAnalyze, prioritize, and timely resolve help desk tickets across multiple technologies.Install, configure, test, maintain, monitor, and troubleshoot end user and network ha
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KeelSaginawJob Summary Installs, configures and troubleshoots computer hardware, software and peripheral devices to ensure optimal performance for team members. Acts as the primary point of contact once a ticket
Desktop Support Specialist
HCLTechStantonResponsibilitiesProvide direct Face-to-Face world class end user support experience with an emphasis on quality resolutionsHelp improve end user’s productivity by completing triage, offering advice, t
Desktop Support Specialist
ConfidentialSan FranciscoImmediate Hire: Desktop Support Specialist — Bay areaWe're hiring a Desktop Support Specialist for a boutique financial services firm's Bay Area offices. You'll split time equally between both locatio
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Tennessee OncologyChattanoogaTennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established in 1976 in Nashville, Tennes
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LloydRenoDirector of Research & Recruitment at Lloyd Staffing Desktop Support Specialist ResponsibilitiesProvide Level 2 support for Windows, macOS, and Linux workstations, resolving hardware, software, and ne
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Chase IT GlobalDavenportThe Desktop Support Engineer will provide comprehensive on-site support for customer, delivering both proactive and responsive technical assistance to maintain and optimize end-user productivity. This
Desktop Support Specialist
Holistic Partners, IncScottsdaleDiagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issuesDeliver hands‑on support for a range of hardware including PCs, laptops, and per
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KT ConsultingUnited StatesIT Hardware SpecialistJob Description: Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and
Desktop Support Specialist
Texas PipeHoustonJob Details: Level: Experienced • Location: Houston, TX 77051 • Position Type: Full Time • Shift: Day SPECIFIC JOB FUNCTIONS Deploy desktop application software. Provide technical assistance to end us
Desktop Support Specialist
SSRSHenriettaSSRS is looking for a tech‑savvy Desktop Support Specialist to provide technical assistance with computer systems, hardware, and software. As a Desktop Support Specialist, you will be responsible for
Desktop Support Specialist
Turn5ShippensburgOverview Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerra
Desktop Support Specialist
University of MiamiCoral GablesCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to appl
Desktop Support Specialist
JonnyPops, LLCUnited StatesDesktop Support Specialist Level 1At JonnyPops, our team is empowered to make an impact at work every day — from producing high-quality, innovative frozen novelties to spreading kindness one pop at a
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The University of Texas at AustinAustinDesktop Support Specialist Location: UT MAIN CAMPUS. Weekly Scheduled Hours: 40. Position Duration: Expected to Continue. Start Date: Ongoing.Purpose To provide desktop support and general IT services
Desktop Support Specialist
ARK Solutions, Inc.WilmingtonThe Desktop Support Specialist (DSS) support in-house teams and responding person to helpdesk tickets.Role Description:Respond to help desk tickets.Work with vendor support contacts to resolve technic
Desktop Support Specialist
Keel Platform LLCSaginawDay Shift Monday - Friday 6:00 am to 4:30 pm PTO upon hire, Medical, Dental, and Vision Benefits are offered on the first day of the next month after hire, 401(K) after 6 months Job Summary Installs,
Desktop Support Specialist
Howard-Sloan SearchNew YorkThis range is provided by Howard‑Sloan Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $125,000.00/yr - $130,000.00/yrDirect
Desktop Support Specialist
Infojini IncRaleighThis request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at
Desktop Support Specialist
summittechpartners.comBrookfieldNote: No sponsorship or third‑party subcontracting.About the Role We’re looking for a Desktop Support Specialist to provide hands‑on technical assistance for end users and support daily IT operations.
Desktop Support Specialist
- Oklahoma City, Oklahoma, United States
- Oklahoma City, Oklahoma, United States
À propos
The Desktop Specialist (Tier2) would provide hands‑on and remote technical support to the Company’s end users. The Tier2 role will be backup to the incoming call queue as well as the handling of incidents and requests that are escalated from the Help Desk (Tier1). This person would move and deploy endpoint technologies for any new employee, transfer or termination along with rebuilding and reimaging endpoint hardware. This person would also be responsible for maintaining and supporting all organizational and departmental PC/Laptop images and applications on a consistent basis. This role requires end user deskside support to resolve technical issues. The successful candidate must be able to work in unsupervised situations, provide excellent customer service, be extremely detailed and highly motivated.
Primary Responsibilities
Configure, deploy, and troubleshoot all endpoint technologies, including physical and virtual technologies
Provide deskside computer trouble shooting / problem resolution
Deploy and troubleshoot operating systems and enterprise application software
Manage incidents / requests assign to the Desktop Support Team
Develop and maintain user and technical documentation
Work on specific tasks or projects to meet business goals and objectives
Backup to the Help Desk Team (Tier 1)
Coordinate hardware repair with MSP
Perform hardware moves and inventory
Perform administrative duties (ordering supplies, receiving of equipment, and Performing inventories)
Additional Responsibilities
Point of escalation for difficult and complex issues escalated by the Help Desk
Point of contact for Help Desk questions/knowledge
Analyze and identify trends in reported issues and devise preventative solutionsParticipate in Continuous Process Improvement on Desktop Support Processes
Participate in cross team projects
Other tasks and projects assigned by the manager
Job Requirements
Bachelor’s degree or 4 years of studies in IT related field
2-3 years of experience in desktop hardware/ software configuration in an enterprise environment
Industry Certification preferred, A+, MCITP
Understanding of ITIL Framework
Solid understanding of PC and Laptop hardware and peripherals
Strong understanding of Windows OS, SCCM, and Microsoft Office applications
Understanding of financial applications preferred, Bloomberg, Factset, Thomson Reuters
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Compétences linguistiques
- English
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