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INFORMATION TECHNOLOGY TECHNICIAN
State of CaliforniaCalifornia
Position Overview The Franchise Tax Board is recruiting an IT Service Desk Phone Technician to provide first‑line customer support, incident diagnosis, and resolution. The position uses FreshService t
Information Technology Technician
Yakima Neighborhood Health ServicesUnion GapWho We Are Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women’s Health, Primary Care, Ped
Information Technology Technician
ActonmaActonEmployment and Volunteer Opportunities Select a category below to filter Employment and Volunteer opportunities with the Town of Acton. Subscribe to job posting notifications to be automatically alert
Information Technology Technician
Tech DynamixPainesville1 day ago Be among the first 25 applicants Tech Dynamix is a fast-growing Managed Service Provider (MSP) based in Painesville, Ohio. We’re a team of passionate tech professionals who believe in delive
Information Technology Technician
City of TurlockTurlockPosition Overview The City of Turlock is accepting applications for the Information Technology Technician position. Under general supervision, performs responsible technical duties related to computer
Information Technology Technician
Lamb-Star EngineeringFriscoGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Lamb-Star Engineering Manage and maintain Windows-based servers, workstations, and network devices. Pr
Information Technology Technician
ROCK POINT SCHOOL, INCORPORATEDSellsRole Overview Incumbent will create and maintain a safe, positive learning environment to ensure the holistic development of each student and staff member through cultural, social, spiritual, physical
Information Technology Technician
Town of Acton, MAActonJob Summary The Town of Acton is seeking a full-time Information Technology Technician to join the Information Technology (IT) Department. This position serves as an IT Technician in the maintenance a
Information Technology Technician
Flex-N-Gate LLC.UrbanaFlex-N-Gate Management, 502 East Anthony Drive, Urbana, Illinois, United States of AmericaJob Description Posted Friday, June 5, 2026 at 5:00 AMFlex-N-Gate is a leading manufacturer and supplier of co
Information Technology Technician
Gathr OutdoorsHigganumABOUT THE POSITION In this hands-on role, the IT Support Technician I serves as the first point of contact for end users, providing Tier 1 technical support for hardware, software, account access and
Information Technology Support Technician
SharpBrainsVancouverResponsibilities 2-4 years of experience in Onsite support Knowledge and experience on windows OS Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage I
Information Technology Support Technician
City of HawthorneHawthorneJOB SUMMARY The Information Technology Support Technician, under general supervision, provides technical support, installation, configuration, and ongoing maintenance of information technology systems
Information Technology Field Technician
HCLTechLake JacksonDealing with hardware and application support queries and issues reported to thesupport desk and escalated to the Desktop Support EngineersUse diagnostic tools to troubleshoot problems associated with
Information Technology Support Technician
JoCoPhoenixThe IT Technician will be responsible for providing daily end-user support for both PC and Mac hardware and software. This role includes troubleshooting, imaging, and network connectivity both onsite
Information Technology Support Technician
Tech Army, LLCLemontOverviewThe client seeks a motivated and talented technical support individual to provide Tier‑1 technical support assistance to its users, particularly for accounts, access, and other class‑A support
Information Technology Support Technician
Blue Grass AirportStamping GroundAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Support Technician
SharpBrainsLongview2-4 years of experience in Onsite support Knowledge and experience on windows OS Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side
Information Technology Support Technician
Blue Grass AirportLexingtonAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Field Technician
MedasourceFloridaLocation: Apopka, FL and surrounding areasEnd Date: November 13, 2026We are seeking reliable and detail-oriented Device Deployment Technicians to support a large-scale medical device deployment and lo
Information Technology Support Technician
The Greenery Inc.HardeevilleJob Summary The IT Support Technician is an escalated point of contact for employees experiencing technology related issues. The primary responsibility is to provide timely delivery of quality technic
Information Technology Support Technician - Courtroom Technology
Iowa Department of Administrative ServicesSioux CityInformation Technology Support Technician - Courtroom Technology (D3 Woodbury 111788)Location: Sioux City, Iowa (Woodbury County Courthouse, serving all counties in Judicial District 3)Hours: Monday–F
Information Technology Support Technician
Blue Grass AirportSadievilleAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Support Technician
Blue Grass AirportRichmondAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Technician II
CT State Community CollegeBridgeportAbout CT State Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations stat
Information Technology Field Technician
HCLTechFloridaProvide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and
INFORMATION TECHNOLOGY TECHNICIAN
- California, Maryland, United States
- California, Maryland, United States
À propos
Key Responsibilities
Provide first‑line, customer‑centric support for IT incidents via phone or remote tools.
Analyze and diagnose technical issues, escalating as necessary.
Document all incidents and resolutions in FreshService, ensuring accurate knowledge‑base entries.
Train and support end users on troubleshooting and use of IT applications.
Collaborate with senior SME staff and cross‑functional teams for incident resolution.
Required Qualifications
Experience troubleshooting, installing, and configuring PC hardware and software.
Experience troubleshooting Microsoft Windows 10/11 and Office 365.
Strong customer service skills in a technical environment.
Proficiency with IT Service Management/Help Desk software, preferably FreshService.
Excellent documentation practices and ability to create clear technical notes.
Desirable Qualifications
Experience with FTB systems such as Mainframe, PASS, ARCS, BETS, EDR, TPF.
Experience with IT Service Management/Help Desk software such as CA Service Desk Manager, FreshService, LANDesk, ServiceNow, BMC Remedy.
Experience in a Service Desk/Help Desk environment.
Familiarity with remote desktop tools.
Experience working in a call center environment.
Experience troubleshooting Virtual Desktop Infrastructure (VDI) including Outlook/Edge.
Working Conditions 4 or more days in the office per week; may be eligible for some remote work based on departmental guidelines and operational need.
Equal‑Opportunity Statement The Franchise Tax Board is an equal‑opportunity employer and encourages talented individuals from all backgrounds to apply. Federal Equal Employment Opportunity, American Disabilities Act, Veterans' Employment and Training Act, and California State law apply.
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Compétences linguistiques
- English
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