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INFORMATION TECHNOLOGY TECHNICIAN
State of CaliforniaCalifornia
Position Overview The Franchise Tax Board is recruiting an IT Service Desk Phone Technician to provide first‑line customer support, incident diagnosis, and resolution. The position uses FreshService t
Information Technology Technician
Yakima Neighborhood Health ServicesUnion GapWho We Are Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women’s Health, Primary Care, Ped
Information Technology Technician
City of Barstow (CA)TemeculaIT Technician Position Overview The city is looking for an IT Technician ready to thrive in a fast-paced environment supporting critical technology needs across Police, Fire, and city operations. This
Information Technology Technician
Prime Capital FinancialOverland ParkDescription The IT Technician plays a critical role in enabling Prime Capital Financials’ technology ecosystem by delivering responsive technical support and ensuring the reliability, security, and ef
INFORMATION TECHNOLOGY TECHNICIAN
National City Chamber of Commerce NCCCNational CityInformation Technology Technician Location: 1243 National City Blvd, National City, CA 91950.ResponsibilitiesInstallation, testing, configuration, and troubleshooting of hardware and software applicat
Information Technology Technician
CareSouth Medical and DentalBaton RougeSUMMARY The Information Technology Technician is the initial point of contact for staff experiencing IT issues. This role combines technical expertise, excellent communication skills, and a commitment
Information Technology Technician
AstreyaTempeThe Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with ne
Information Technology Technician
AppleOne Technical StaffingWest Palm BeachOverview IT Technicians needed for our client in the West Palm Beach, FL area. This is an onsite role (not remote) and a long-term temporary opportunity expected to run for 3+ months, from June 22 or
Information Technology Technician
HCLTechPapillionThe ENSD Technicianisresponsible for executing projects to deploy backbone capacity . This includes reading and understanding engineering and design packages, installing all cabling and hardware follo
Information Technology Technician
ROCK POINT SCHOOL, INCORPORATEDSellsRole Overview Incumbent will create and maintain a safe, positive learning environment to ensure the holistic development of each student and staff member through cultural, social, spiritual, physical
Information Technology Technician
Flex-N-Gate LLC.UrbanaFlex-N-Gate Management, 502 East Anthony Drive, Urbana, Illinois, United States of AmericaJob Description Posted Friday, June 5, 2026 at 5:00 AMFlex-N-Gate is a leading manufacturer and supplier of co
Information Technology Support Technician
Blue Grass AirportSalvisaAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Support Technician
Blue Grass AirportBryantsvilleAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Support Technician
Blue Grass AirportLancasterAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Support Technician
Blue Grass AirportStamping GroundAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Technician I
ENGINEERING SERVICES, INC.HuntsvilleOverview The Information Technology (IT) Technician I provides the first level of support to users of SES IT equipment located onsite and offsite. Responsibilities Good customer service skills Clear a
Information Technology Field Technician
HcltechAustinMinimum Experience 3+ Years of Field Services/Support TechnicianAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, techn
Information Technology Support Technician
SharpBrainsFlorence2-4 years of experience in onsite supportKnowledge and experience with Windows OSManage desktop device (hardware, software and connectivity) incidents through to resolutionManage IMAC and desk‑side su
Information Technology Support Technician
Blue Grass AirportBurginAbout Blue Grass Airport: At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety
Information Technology Support Technician
Platinum SystemsKenoshaPlatinum Systems has been keeping businesses secure and running since 1997. We are a managed IT and security provider serving small and mid-sized companies across the Midwest. Our team is small enough
Information Technology Technician II
CT State Community CollegeBridgeportAbout CT State Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations stat
Information Technology Field Technician
HCLTechFloridaProvide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and
Information Technology Support Technician
State-of-IowDavenportReady to make a real difference in your community? Become part of the Iowa Judicial Branch. The Iowa Judicial Branch is seeking an Information Technology Support Technician. The Judicial Branch of Iow
Information Technology Technician III
Sonoma County LibraryRohnert ParkInformation Technology Technician III – Headquarters We are seeking a skilled and customer-focused Information Technology Technician III to provide advanced technical support in maintaining and enhanc
Information Technology Support Technician
JoCoPhoenixThe IT Technician will be responsible for providing daily end-user support for both PC and Mac hardware and software. This role includes troubleshooting, imaging, and network connectivity both onsite
INFORMATION TECHNOLOGY TECHNICIAN
- California, Maryland, United States
- California, Maryland, United States
À propos
Key Responsibilities
Provide first‑line, customer‑centric support for IT incidents via phone or remote tools.
Analyze and diagnose technical issues, escalating as necessary.
Document all incidents and resolutions in FreshService, ensuring accurate knowledge‑base entries.
Train and support end users on troubleshooting and use of IT applications.
Collaborate with senior SME staff and cross‑functional teams for incident resolution.
Required Qualifications
Experience troubleshooting, installing, and configuring PC hardware and software.
Experience troubleshooting Microsoft Windows 10/11 and Office 365.
Strong customer service skills in a technical environment.
Proficiency with IT Service Management/Help Desk software, preferably FreshService.
Excellent documentation practices and ability to create clear technical notes.
Desirable Qualifications
Experience with FTB systems such as Mainframe, PASS, ARCS, BETS, EDR, TPF.
Experience with IT Service Management/Help Desk software such as CA Service Desk Manager, FreshService, LANDesk, ServiceNow, BMC Remedy.
Experience in a Service Desk/Help Desk environment.
Familiarity with remote desktop tools.
Experience working in a call center environment.
Experience troubleshooting Virtual Desktop Infrastructure (VDI) including Outlook/Edge.
Working Conditions 4 or more days in the office per week; may be eligible for some remote work based on departmental guidelines and operational need.
Equal‑Opportunity Statement The Franchise Tax Board is an equal‑opportunity employer and encourages talented individuals from all backgrounds to apply. Federal Equal Employment Opportunity, American Disabilities Act, Veterans' Employment and Training Act, and California State law apply.
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Compétences linguistiques
- English
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