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- Dublin, California, United States
- Dublin, California, United States
À propos
Key Responsibilities
Primary Administration: Serve as the lead administrator for core IT systems, including Google Workspace, OneLogin, RingCentral, Crowdstrike, Spin, and ManageEngine.
Optimization: Regularly audit IT systems to maximize performance, reliability, and security, identifying opportunities for proactive enhancements.
Disaster Recovery & Troubleshooting: Rapidly diagnose and resolve system failures to minimize downtime and restore functionality.
Architecture & Deployment: Assist in researching, selecting, designing, and deploying new IT systems and infrastructure.
Documentation: Build and maintain clear, accurate, up-to-date documentation for all IT functions, workflows, and system processes.
End-to-End Engineering: Provide comprehensive network administration for wired and wireless networks, including routing, firewall management, and DNS.
Performance Audits: Configure and routinely audit network equipment to ensure top-tier security and optimal bandwidth performance.
Issue Resolution: Troubleshoot complex network failures and implement swift corrective actions.
Network Mapping: Create and maintain precise, up-to-date network diagrams and technical documentation.
MDM Deployment: Create and deploy OS images, software packages, security patches, and device configurations using Mobile Device Management (MDM) tools.
Endpoint Security: Mitigate device security risks utilizing advanced antivirus tools and modern threat-mitigation practices.
Cross-Platform Support: Provide escalated technical support for Windows, Apple/Mac, and Android/Chrome devices.
Asset Management: Assist in maintaining accurate inventory and licensing logs for all hardware and software resources.
Regulatory Compliance: Ensure all networks and systems rigidly adhere to cybersecurity best practices and HIPAA regulations.
Security Initiatives: Help develop, implement, and manage organization-wide IT security frameworks.
Incident Response: Participate in the development, review, and live testing of the Cybersecurity Incident Response Plan, Security Playbooks, and related protocols.
Tier 3 Escalations: Act as the ultimate technical escalation point for Tier 1 and Tier 2 support teams, while stepping in to assist with lower-tier tickets during peak times.
Service Excellence: Resolve IT requests efficiently and professionally, maintaining a strong focus on internal customer service and relationship building.
SLA Accountability: Meet and exceed established SLAs and performance metrics.
Role Requirements Education & Experience
Degree/Experience: Associate’s degree in a related technical field, OR a minimum of three (3) years of direct experience as an IT Systems Administrator.
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Compétences linguistiques
- English
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