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IT Desktop Support
- Tolleson, Arizona, United States
- Tolleson, Arizona, United States
À propos
Job Description
Provide on‑site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
Troubleshoot and resolve hardware, software, and network connectivity issues
Perform Active Directory administration tasks
Support Windows and Microsoft environments
Provide limited support for corporate mobile devices
Troubleshoot Cisco VPN and Citrix issues
Provide remote support using tools such as LogMeIn
Perform device imaging and deployment (USB/PXE)
Maintain asset inventory and documentation
Support printer and IP telephony systems
Coordinate hardware ordering and deployment
Manage and update tickets in ServiceNow
Assist with IT projects and Smart Hands support
Experience
+ year hardware support experience
Experience using ServiceNow to manage assigned tickets
Preferred Certifications
CompTIA ITF+
CompTIA A+
CompTIA Network+
CompTIA Server+
CompTIA Cloud+
CompTIA Mobility+
Skills
+ year in‑person, customer‑facing IT support through troubleshooting and communication skills
Managing incoming requests through ticketing system among team
Education
Associate’s Degree or Equivalent Industry Certification (preferred).
HS Diploma or GED (minimum required) with relevant experience.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Compétences linguistiques
- English
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