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Director of Field OperationsUSA Hometown ExpertsChattanooga, Tennessee, United States
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Director of Field Operations

USA Hometown Experts
  • US
    Chattanooga, Tennessee, United States
  • US
    Chattanooga, Tennessee, United States

À propos

Director of Field Operations

$2530M Service Business | High-Growth Home Services

About the Role

We are looking for a Director of Field Operations to help bring structure, accountability, and profitability to a rapidly growing home services business.

This role partners closely with executive leadership to ensure strong revenue growth is supported by disciplined operations, efficient processes, and high-performing teams.

What You'll Do:

Lead Operations

  • Oversee daily operations for a $2530M service business
  • Partner with Sales leadership to ensure revenue converts to profit
  • Improve processes, routing efficiency, and service delivery. Drive consistency, accountability, and operational excellence
  • Develop Teams
  • Coach and support frontline leaders and technicians
  • Build team engagement and alignment with company goals. Maintain a strong culture during rapid growth. Help employees grow and succeed within the organization
  • Drive Performance
  • Use data to identify opportunities and improve results
  • Analyze KPIs, conversion rates, and operational metrics
  • Provide clear, actionable insights to leadership
  • Prepare the business for multi-location expansion

What We're Looking For

  • Proven leadership experience in home services, field operations, or similar industries
  • Strong operational and financial acumen (P&L experience preferred)
  • Data-driven mindset with experience using systems like Service Titan and Excel
  • Hands-on leader who is comfortable in both the office and the field. Strong communication skills with the ability to lead with clarity and accountability

What Sets You Apart

  • Ability to balance big-picture strategy with day-to-day execution
  • Comfortable working in a fast-paced, high-growth environment
  • Strong problem-solving skills and an ownership mindset. Focus on both results and people

Why Join Us

  • Competitive, top-of-market compensation
  • Opportunity to make a direct impact on a growing organization
  • Clear path to General Management and multi-location leadership roles
  • Be part of a high-performance team with a strong, values-driven culture

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Chattanooga, Tennessee, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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