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Director of Field Operations
- Chattanooga, Tennessee, United States
- Chattanooga, Tennessee, United States
À propos
$2530M Service Business | High-Growth Home Services
About the Role
We are looking for a Director of Field Operations to help bring structure, accountability, and profitability to a rapidly growing home services business.
This role partners closely with executive leadership to ensure strong revenue growth is supported by disciplined operations, efficient processes, and high-performing teams.
What You'll Do:
Lead Operations
- Oversee daily operations for a $2530M service business
- Partner with Sales leadership to ensure revenue converts to profit
- Improve processes, routing efficiency, and service delivery. Drive consistency, accountability, and operational excellence
- Develop Teams
- Coach and support frontline leaders and technicians
- Build team engagement and alignment with company goals. Maintain a strong culture during rapid growth. Help employees grow and succeed within the organization
- Drive Performance
- Use data to identify opportunities and improve results
- Analyze KPIs, conversion rates, and operational metrics
- Provide clear, actionable insights to leadership
- Prepare the business for multi-location expansion
What We're Looking For
- Proven leadership experience in home services, field operations, or similar industries
- Strong operational and financial acumen (P&L experience preferred)
- Data-driven mindset with experience using systems like Service Titan and Excel
- Hands-on leader who is comfortable in both the office and the field. Strong communication skills with the ability to lead with clarity and accountability
What Sets You Apart
- Ability to balance big-picture strategy with day-to-day execution
- Comfortable working in a fast-paced, high-growth environment
- Strong problem-solving skills and an ownership mindset. Focus on both results and people
Why Join Us
- Competitive, top-of-market compensation
- Opportunity to make a direct impact on a growing organization
- Clear path to General Management and multi-location leadership roles
- Be part of a high-performance team with a strong, values-driven culture
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compétences linguistiques
- English
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