S'INSCRIRE

Offres d'emploi

Trouvez des postes près de chez vous, sur site, hybrides ou à distance.
  • Emplois similaires à : Sterilization Technician II
XX
Desktop Support Technician II- OMFCAbacus • Seattle, Washington, United States
Postuler Maintenant
XX

Desktop Support Technician II- OMFC

Abacus
  • US
    Seattle, Washington, United States
  • US
    Seattle, Washington, United States
Postuler Maintenant

À propos

General Job Summary Under general direction, performs a variety of field‑level technology support for Sound Transit and King County Rail staff involving the escalation and/or resolution of software and hardware problems with desktop computers, phones (Android and iPhone), peripherals, and networked systems for agency offices. Provides on‑site and phone consulting, coordination, and troubleshooting for end users; coordinates assigned activities with appropriate departments, divisions, and outside agencies; provides lead direction and oversight on special projects and handles more difficult and complex troubleshooting cases; provides additional support to department/division as directed. Works closely with AV conference‑room support and desktop services technicians.
Essential Functions
Provides Desktop Services support for staff and follows policies and procedures with the handling of all technology hardware/software.
Customer focused with strong communication skills.
Works with operational staff in a maintenance shop environment.
Coordinates with the King County Rail Administrators team as the Sound Transit Desktop Services liaison.
Provides project management for laptop deployment and retrieval to support IT Asset Management and the Desktop Services team.
Supports KC Rail and Sound Transit personnel at OMFC in delivering and setting up peripherals.
Attends KC Rail New Employee Onboarding every other week on Monday to set up new users on ST IT equipment.
Manages relationships with KCRail employees and administrators to maintain a reasonable workload and prevent role scope creep.
Maintains appropriate Desktop Services documentation, including knowledge articles, system documentation, and process workflows.
Resolves tickets in the ServiceNow ticket queue.
Performs activities related to Desktop Field Services quality, including efficient ticket management, small projects, and activities coordination within IT.
Troubleshoots software and hardware problems involving desktop computers, phones, peripherals, and networked systems for office locations; works with operations and maintenance staff to support ongoing growth of personnel and required hardware and software.
Reviews hardware and software requirements for remote staff, including computers, monitors, printers, and other peripherals; works with the Service Desk to complete setups in a timely, efficient manner.
Provides support to the desktop services department on matters as directed; serves on committees, attends professional group meetings, maintains awareness of new trends and developments in field technologies, incorporates new developments as appropriate, and ensures processes, policies, and practices are interpreted and applied consistently.
Provides telecommunications support, including add/change/remove of iPhone and Android cell phones, desktop phones, and Teams conference‑room support.
Evaluates technology requests by studying specifications against current system configurations and recommends purchase and/or installation of equipment and/or software.
Analyzes ticket queues for trends and recommends corrective actions.
Provides technical assistance throughout application and hardware implementation to ensure smooth transition and sustainability for the organization.
Moves user computer equipment as scheduled.
Ensures all employees follow Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which may include systems, operations, and/or other employees.
Integrates sustainability into everyday business practices.
Other duties as assigned.
Minimum Qualifications
High School Diploma or GED supplemented by technical school or college coursework in information technology or a related field.
Three years of information technology experience in end‑user support in an enterprise environment, including troubleshooting, maintenance, imaging, and installation of desktop/laptop computer systems and/or network systems.
Experience with effective ticket management through applied tools and knowledge of ITIL best practices, or an equivalent combination of education and experience.
Principles and practices of customer service; advanced operations, services, and activities of a service desk and desktop field services operation.
Methods and techniques of performing advanced troubleshooting activities on PC and MAC hardware, software, printers, networked and peripheral equipment.
Knowledge of network protocols, technologies, and VPN configurations associated with LAN/WAN networks; local and wide‑area networking theory and technologies.
Good understanding of ITAM fundamentals and best practices.
Knowledge of computer and information systems, network storage, and networking connectivity technology.
Experience with Windows and MAC OS products; implementing, operating, and troubleshooting TCP/IP and ethernet‑based network architectures.
Concepts, principles, and practices of network architecture, design, development, protocols, implementation, and administration.
Configuration of workstation hardware, office networks, software components, printers, and desktop peripheral operating systems.
Service desk tracking systems, including ServiceNow and Remedy.
Knowledge of federal, state, and local laws, codes, and regulations.
Principles of business letter writing and basic report preparation.
Appropriate use of English, spelling, grammar, and punctuation.
Modern office procedures, methods, and equipment, including computers and computer applications such as word processing, spreadsheets, and statistical databases.
Required Skills
Establishes and maintains effective working relationships with other departmental staff, management, vendors, outside agencies, community groups, and the general public.
Interprets and administers policies and procedures sufficient to discuss, resolve, and explain them to staff and other constituencies.
Identifies troubleshooting and resolves the most difficult computer hardware, software, network, and peripheral problems; coordinates solutions with outside vendors, users, and information technology staff.
Active Directory, SCCM, and enterprise managed print services configuration and administration.
Use of process improvement frameworks, ITIL, COBIT, MOF.
Installing, configuring, upgrading, and maintaining desktop computer hardware, software, and peripherals.
Demonstrating use and operation of desktop and network systems for agency computer users.
Responding to user requests and providing effective computer service using clear communication skills.
Managing projects and making decisions in fast‑paced, difficult environments.
Managing conference‑room AV technologies such as Teams.
Responding to inquiries in effective oral and written communication.
Researching, analyzing, and evaluating new service delivery methods and techniques.
Working cooperatively with other departments, agency officials, and outside agencies.
Physical Demands / Work Environment
Work performed in a standard office environment.
May require scheduled after hours support.
Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 50 pounds; may occasionally be exposed to extreme weather conditions, dangerous machinery, physical harm, and hazardous chemicals when working in the field and lifting and moving a variety of technology equipment in offices and at remote sites.
Sound Transit promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
All employees are responsible for following Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
#J-18808-Ljbffr
  • Seattle, Washington, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.