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Complex Sales ManagerRoyal Lahaina Resort • United States
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Complex Sales Manager

Royal Lahaina Resort
  • US
    United States
  • US
    United States
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À propos

Complex Sales Manager
An exciting complex sales opportunity for an experienced and motivated professional selling nearly 1,000 rooms in three unique areas of San Francisco -- Hotel Caza in Fisherman's Wharf, The Timbri Downtown, and Stanford Court in Nob Hill. The Complex Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities include attending daily Highgate Hotel Business Review (HHBR) meeting, developing a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations, developing a complete knowledge of company sales policies and SOP's, meeting or exceeding set goals, operating the Sales Department within established sales expense budget, participating in required M.O.D. and Saturday office coverage as scheduled, initiating and following up on leads, maintaining and participating in an active sales solicitation program, monitoring production of all top accounts and evaluating trends within your market, regularly contacting existing accounts based on the tracing frequencies of the Account Coverage Program, meeting or exceeding sales solicitation call goals as assigned by the Director of Sales, inviting clients to the hotel for entertainment, lunches, tours and site inspections, assisting in implementing special promotions relating to direct sales segments, assisting in the preparation of required reports in a timely manner, being familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR), conducting a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, using your property's computerized sales management system to manage the hotel's business, meeting and greeting onsite contacts, abiding by Prime Selling Time (PST), developing networking opportunities through active participation in community and professional associations, activities and events, reviewing meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up, entertaining clients, and handling inquiries as part of Inquiry Day Program. Qualifications include college course work in related field helpful, experience in a hotel or a related field preferred, high school diploma or equivalent required, skill in Windows, company approved spreadsheets and word processing, ability to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner, ability to listen to, understand, and clarify concerns raised by employees and guests, ability to multitask and prioritize departmental functions to meet deadlines, ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attendance in all hotel required meetings and trainings, participation in M.O.D. coverage as required, maintaining regular attendance in compliance with Highgate Hotel Standards, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, ability to handle problems, including anticipating, preventing, identifying and solving problems as necessary, ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives, and ability to maintain confidentiality of information.
  • United States

Compétences linguistiques

  • English
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