Senior Applications Engineer, New Business Intake and ConflictsPaul Hastings • City of London, England, United Kingdom
Senior Applications Engineer, New Business Intake and Conflicts
Paul Hastings
- +1
- City of London, England, United Kingdom
- +1
- City of London, England, United Kingdom
À propos
IT owner of all applications and systems supporting the risk and compliance activities of the firm, in particular, Intapp Conflicts, Intake, Walls, and Terms; Lead efforts to plan and migrate our existing on‑premise instance of the Intapp platform to the cloud. Identify new capabilities that can support the business; Be able to speak the language of the conflicts and intake team in order to perform analysis of processes, application features and configurations; Closely engage with local business stakeholders to understand and provide solutions to their needs; Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers; Build, maintain and advance a strong relationship with Intapp to have them provide product features and bug fixes we want; Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps; Provide direct oversight and management of various solutions as assigned. Ensure the health and stability of all solutions owned; Monitor, track, and report on performance and capacity. Responsible for capacity planning; Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts; Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff; Adhere to and participate in IT’s Change Management, SDLC and incident management processes; Collaborates in the creation and use of training and Quality Assurance materials and activities for applications; Provides coaching to junior analysts, and coordinates with team members on‑site, off‑site and off‑shore; Work with Quality Assurance on test scripts, procedures, and remediation.
Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer and collaboration abilities; Strong understanding of Intapp configuration tools including Forms, Workflows and data sets; Knowledge of cloud systems including features, integrations, and release management; Knowledge of system integrations including APIs, web services, FTP, and database to database; Knowledge of AI and GenAI and how they apply to the applications we manage and others available in the legal industry as well as broader IT landscape; Ability to work with SQL Server, SQL development/queries and reporting tools; Ability to work with project management on plans, tasks and resource management and tools such as Confluence and JIRA; Familiarity with security best practices and procedures; Familiarity with data governance best practices and procedures; Excellent problem solving and analytical skills; Excellent verbal and written communication skills that non‑technical end users can understand; and Must be highly effective within a collaborative environment.
At least 7 years of information technology experience required; At least 5 years of experience working with and supporting enterprise platforms required; At least 3 years of Intapp Conflicts, Intake, Walls and Terms experience and equivalent working with risk and compliance solutions required; At least 3 years of executive level engagement and customer service preferred; At least 3 years of experience in a professional services or legal environment preferred; At least 3 years of experience working with cloud/SaaS solutions.
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Expérience professionnelle
- Applications
Compétences linguistiques
- English
Avis aux utilisateurs
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