English Heritage
Senior CRM and Data Analytics Manager
- +2
- +4
- London, England, United Kingdom
- +2
- +4
- London, England, United Kingdom
À propos
Title:
Senior CRM and Data Analytics Manager Location:
Homeworking or at one of our regional offices in London, Swindon or Bristol Salary:
From £59,922 (depending on location) per annum/ 36 hours per week/ permanent Job type:
Permanent Ref:
16214 Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That is why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it is why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create. We are looking for a Senior CRM and Data Analytics Manager to join our team. The role is full-time (36 hours) and permanent. We offer a hybrid working approach. This means you can work from home, or from one of our offices located in London, Swindon or Bristol. You will, however, need to meet regularly in-person with your team and attend other in-person meetings as necessary. These meetings are most likely to be in London and Swindon. Benefits
Salary from £59,922 depending on skills, experience and location 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years Matched pension contributions up to 10% Flexible hours The opportunity to progress your career within the heritage sector Subscriptions to professional bodies Free access to all English Heritage sites for you and up to six friends and family members 25% discount in our shops and cafés Enhanced maternity, paternity or shared parental leave Options to buy additional leave An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs Opportunities to go to some of our great live music and history events Responsibilities
Oversee all CRM functions, building the charity's supporter management capability in order to provide a high level of service, excellent supporter experience, income growth and data capture across all key touch points. Champion the benefits of CRM to help optimise the charity's use of the CRM system to drive business growth, including fundraising income, from our supporter base, maximisation of member income through retention and acquisition, and improved supporter experience. Qualifications
Demonstrable evidence of having identified and delivered commercial growth through a CRM system. Experience in creating and presenting high-quality reports and documentation to inform and influence internal clients. Experience in campaign reporting and analytics methods, including developing new analytical tools and techniques to improve business reporting or to respond to external trends. Experience of audience segmentation and the value this brings to an organisation. Proven experience of leading teams in the area of data and analytics. When submitting CVs and cover letters, please ensure these are each no longer than 2 sides in length. Interviews will be held from early November. If you would like to talk to us about workplace adjustments or working patterns, please contact Janet Hester. No agencies please. Find out more about us and what we do on our website. You can also meet some of our people and hear about why they enjoy working with us on our careers pages. Everybody's welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability, and Gender Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
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Compétences idéales
- Data Analytics
- Documentation
- Reporting
- Team Leadership
Expérience professionnelle
- Data Analyst
- CRM Campaign
Compétences linguistiques
- English