Customer Support Supervisor – Musely | Remote (US)School Result • New York, New York, United States
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Customer Support Supervisor – Musely | Remote (US)
School Result
- New York, New York, United States
- New York, New York, United States
À propos
Customer Support Supervisor
– Musely | Remote (US) Job Summary Musely is seeking a
Customer Support Supervisor
to lead and coach frontline support specialists, ensuring consistent, high-quality patient support experiences. This remote role offers
$25–$30/hour
and requires strong leadership, performance management, and operational coordination skills. The successful candidate will oversee agent development, scheduling, and quality assurance while contributing to broader operational initiatives that strengthen Musely’s mission of delivering effective and affordable prescription skincare treatments. Key Job Details
Job Title:
Customer Support Supervisor Employer:
Musely Location:
Remote (US-based) Pay:
$25–$30/hour Job Type:
Full-Time, Contract Reports To:
Customer Support Manager About Musely
Musely is a pioneer in prescription skincare, enabling dermatologists and pharmacists to deliver highly effective treatments online. With its disruptive approach, Musely is reshaping the $100B US and $500B global skincare, HRT, and longevity industries by making science-backed treatments accessible and affordable. Key Responsibilities
People Leadership & Performance Development Conduct regular 1:1 coaching sessions with agents Guide performance management using Musely’s PMP process Monitor KPIs (AHT, FCR, CSAT) and coach accordingly Develop SMART goals with agents and hold them accountable Provide structured feedback on resolution quality and workflows Inspire and motivate team members while reinforcing accountability Quality Assurance & Customer Experience Review customer interactions across email, chat, and phone Evaluate resolution accuracy, empathy, tone, and adherence to workflows Address unsatisfied CSAT feedback promptly Reinforce Musely’s standards for resolution-first service Team Operations & Administration Manage agent schedules and coverage across support channels Coordinate time-off requests and communicate payroll updates to HR Monitor attendance and operational readiness Ensure accurate tracking of team activity Process Improvement & Operational Feedback Identify patterns in performance data and customer feedback Provide insights to improve training, workflows, and support tools Participate in leadership discussions to address systemic issues Project Execution & Leadership Support Execute projects and initiatives assigned by leadership Communicate progress, deliverables, and timelines clearly Delegate responsibilities while maintaining accountability Support rollout of new workflows and tools Candidate Requirements
Essential: 2+ years in customer support or operations in a leadership role Previous supervisory or mentoring experience Experience supporting customers across chat, email, or phone channels Strong leadership, coaching, and communication skills Ability to interpret performance data and drive improvements Strong organizational and time management skills Preferred: Familiarity with Zendesk or similar support platforms Experience managing schedules and operational workflows Benefits
Competitive hourly pay ($25–$30/hour) Remote work flexibility Career growth opportunities in a fast-scaling company Application Process
How to Apply: Submit your CV via Musely’s careers portal. Highlight your leadership, coaching, and customer support experience. Shortlisted candidates will be contacted for interview. Join Our Official Channels
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Compétences linguistiques
- English
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