Customer Service Representative - RemoteQualDerm Partners • New York, New York, United States
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Customer Service Representative - Remote
QualDerm Partners
- New York, New York, United States
- New York, New York, United States
À propos
Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.
Purpose This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome. The position serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and taking payments over the phone and in person. This position is supervised by the Lead, Customer Service and/or Manager, Customer Service.
Essential Duties and Responsibilities
Serves as first point of contact for incoming billing customer service calls
Provides optimum customer service, including quality assurance, for all patient inquiries
Answer high-volume incoming communications from customers/patients
Returns all phone messages within 24 hours of receipt
Must be able to deal diplomatically with complaints and function well under pressure
Utilize resources and conduct research to troubleshoot and resolve patient issues
Reviews patient account data when interacting with patients to ensure that accurate information regarding patients' insurance and demographic information are correctly reflected on the patient's account
Updates insurance and demographic information as necessary on patient accounts
Accurately documents patient accounts of all actions taken
Set up payment plans and take credit card payments over the phone
Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax
Participates in special projects as needed
Maintains regular and predictable attendance
Adheres to Code of Conduct and Mission & Value Statement
In addition to the above job responsibilities, other duties may be assigned
Requirements
High School graduate or equivalent
Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification
Must be able to read, interpret and explain EOBs and patient responsibility in detail
Education in medical billing or hold medical billing certification preferred
Mod Med/EMA practice management system experience is a plus
Benefits
Competitive Pay - Attractive compensation to reward your hard work
Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
Exclusive Employee Discounts - Save on products and services with special discounts just for you
Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team
QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.
Compensation Range: $19.00 - $24.74 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.
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Compétences linguistiques
- English
Avis aux utilisateurs
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