Field Service Engineer (Remote)
Joinrs US
- New York, New York, United States
- New York, New York, United States
À propos
Freedom 2 Save
student debt program and
FreeU
education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This is a remote position. Qualified candidates
must
currently live in the
St. Louis, MO
area. Travel up to 25%. What You’ll Work On Achieve customer loyalty and profitability through passion, partnership, and performance. Provide installation, corrective, pre-emptive, and proactive maintenance. Partner with sales, marketing, and other areas to meet customer needs while adhering to compliance guidelines. Represent Abbott Diagnostic Division, support field personnel, and meet district goals. Guide and mentor other Field Service Reps. Resolve customer complaints on complex instruments. Document complaint resolutions accurately and follow regulatory procedures. Maintain a safe work environment. Schedule and complete preventive maintenance and installations. Work effectively within a diverse team, support on-call rotations, and manage time, territory, and inventory. Handle unpredictable travel for support and training. Own customer issues until resolved, work cross-functionally, and maintain customer satisfaction. Demonstrate superior technical skills, proactive account management, and complete instrument training. Support new product launches and manage projects. Implement and maintain the quality system. Provide superior customer service and resolve high-stress situations. Support customers with installations, maintenance, and repairs. Partner cross-functionally to resolve issues and exceed customer needs. Achieve business metrics, including service sales and key performance indicators. Utilize remote support tools to improve instrument uptime. Continuously improve expertise through learning and certifications. Required Qualifications: Bachelor’s degree or equivalent relevant experience required.
Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Preferred Qualifications: Medical Technician is preferred. Practical experience of interfacing with customers preferred. Additional Skills: Trouble shooting/problem solving; ability to succeed in team situations and excel independently; computer skills (Word, Excel, Power Point; Internet; Remote Computing i.e VPN; remote troubleshooting etc.); effective communication skills and strongly demonstrated interpersonal skills. Language: Basic English skills are preferred (written and oral). Proficiency in local language required. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at
www.abbott.com , on Facebook at
www.facebook.com/Abbott
and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is
$31.60 – $63.20/hour In specific locations, the pay range may vary from the range posted. Job family: Support Services Division: CRLB Core Lab Sede di lavoro: United States of America : Remote Turni: Standard Viaggiare: Yes, 25 % of the Time Controllo medico: Not Applicable Attività lavorative significative: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis. Abbott is an Equal Opportunity Employer of
Minorities/Women/Individuals
with
Disabilities/Protected
Veterans. EEO is the Law link - English:
http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol:
http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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Compétences linguistiques
- English
Avis aux utilisateurs
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