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Professional Services ManagerSwimlane, Inc. • New York, New York, United States
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Professional Services Manager

Swimlane, Inc.
  • US
    New York, New York, United States
  • US
    New York, New York, United States
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À propos

Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.
At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.
About the role We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands‑on in customer delivery. This is a player‑coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.
Key Responsibilities
Contribute to customer implementations, integrations, and migrations
Act as a technical escalation point for team members
Coach and mentor engineers across technical and client‑facing skills
Drive delivery quality and consistency
Conduct performance reviews and development planning
Partner cross-functionally across PM, TAM, and technical teams
Support customer escalations and key conversations
Requirements
2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
1+ years mentoring or leading engineers
Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
A strong understanding of modern cybersecurity technologies and methodologies
Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary
Preferred Experience
Player‑coach or team lead experience
Automation, security operations, or enterprise software background
Experience in high‑growth environments
Success Metrics
Team growth and promotion readiness
Improved delivery efficiency
The Perks of being a Swimlaner
Competitive Benefits & Compensation
Stock Options
Training & Professional Development Opportunities
MacBook Pro
Great Company Culture
We value collaboration and innovation
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  • New York, New York, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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