Virtual ReceptionistMy Virtual Resources LLC • New York, New York, United States
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Virtual Receptionist
My Virtual Resources LLC
- New York, New York, United States
- New York, New York, United States
À propos
About the Role We're hiring a
Virtual Receptionist
to be the friendly, organized voice behind our clients' businesses.
In this role, you'll support home service and painting companies by answering inbound calls, returning missed calls quickly, responding to new leads, and booking estimates. You'll help make sure no lead gets left behind — and that every customer feels taken care of.
This is a great role for someone who:
loves talking to people
is naturally organized
can stay calm and confident in a fast-paced environment
enjoys being part of a supportive remote team
What You'll Do
Answer inbound calls for multiple client accounts (with scripts and training provided)
Return missed calls within our response-time standard
Respond to web leads, texts, and messages
Qualify leads and book estimate appointments
Send confirmations and reminders
Enter clean notes in the client CRM
Communicate with the Ops team for overflow support
Flag special situations or escalations to the Team Lead / Manager
What Success Looks Like
Fast response times
Great phone presence and professionalism
Accurate booking and schedulingClear CRM notes and lead updates
Positive customer experience
Strong teamwork and communication
What We're Looking For
U.S.-based
Previous experience in customer service, receptionist, VA, or call handling preferred
Comfortable on the phone (friendly, confident, professional)
Strong written communication (text/email)
Organized and detail-oriented
Able to multitask and stay focused while working remotely
Comfortable learning systems (Dialpad, Jobber/Housecall Pro, Teams, Excel, Monday.com)
Work Environment & Culture We're building a
fun, upbeat, work-from-home team culture
where people feel supported and valued.
You’ll be part of a virtual team that believes in:
collaboration over chaos
clear systems and training
celebrating wins
growing together
Perks of Working With Us
100% remote (work from home)
Flexible part-time schedule to start
Supportive team environment
Virtual team check-ins and team-building activities
Clear training and SOPs (you won't be left guessing)
Opportunities for growth and promotion as we scale
Performance-based advancement into senior roles
Growth Opportunities This role can grow into:
Senior Lead Desk VA
Lead Desk Trainer
Team Lead VA
If you’re dependable, coachable, and strong with customers, there is real room to grow with us.
Compensation
1099 contract
Part-time to start
Pay range based on experience and performance
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Compétences linguistiques
- English
Avis aux utilisateurs
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