Lead Customer Implementation AnalystHighmark Health • New York, New York, United States
Cette offre d'emploi n'est plus disponible
Lead Customer Implementation Analyst
Highmark Health
- New York, New York, United States
- New York, New York, United States
À propos
Highmark Inc. Job Description :
JOB SUMMARY This job leads the planning, developing, analyzing of critical processes around the most complex benefits solutions and customer implementation activities. Leads analysis of data and identifies risk/ issues of key processes. Leads and participates in and/or conducts problem solving sessions. Documents and communicates deliverables. Coaches, consults, and mentors team members, as needed, on processes and new/enhanced functionality and benefits solutions configuration activities. Functions may include complex estimating/sizing, issue and risk management, resource management, and quality control activities. Leads and collaborates with project teams, production teams, and various internal and external constituents to ensure that established quality goals are being incorporated into the business solution and operational outcomes. Provides consistent and regular feedback to customer and process owners with recommendations for continuous improvement. Provides support and guidance in relation to the most complex processes and customer outcomes and metrics. Mentors less experienced team members.
ESSENTIAL RESPONSIBILITIES
Lead in performing quantitative and qualitative analysis of data, identification of gaps and communication of findings.
Lead in supporting the most complex benefits quality control and assurance activities by developing and maintaining workflow templates and other best practice activities for the organization.
Develop reports and solutions that provide project teams with critical metrics for effectively measuring and managing the most complex customer implementation deliverables and processes.
Lead in establishing testing processes and guidelines for activities supported within the organization that can be leveraged across the organization.
Lead, coach, consult and mentor team members.
Develop and implement process improvements and efficiencies related to the most complex benefits configuration and test activities.
Lead and collaborate with project teams and external customers to ensure that established quality goals are being incorporated into the business solution.
Other duties as assigned or requested.
EXPERIENCE Required
Bachelor’s Degree in Healthcare Administration, Business, Information Science or other related field
Substitutions
6 years of professional-level experience or equivalent combination of post-secondary education and professional-level experience in health care operations, technology delivery, or healthcare analysis/consulting (preferably with Benefits Solutions systems) accepted in lieu of degree
Preferred
None
EXPERIENCE Required
5 years of experience working with stakeholders, support, and project teams to understand, design, and configure complex algorithms and data constructs
Preferred
5 -7 years of experience in Health Insurance Operations, Benefits Operations, or other related field related is preferred
5 - 7 years of experience with client, product, and/or benefits configuration techniques
Proficiency and/or experience with Lean principles and/or Six Sigma yellow belt is a plus
Technical aptitude with 3 years of hands‑on experience in programming language principles and application of programming rules, conditions, and parameters is a plus
Knowledge of testing principles with 5 years of experience testing data, systems, and/or controls is a plus
LICENSES OR CERTIFICATIONS Required
None
Preferred
None
SKILLS
Strong communication skills (verbal and written)
Organization skills
Presentation and facilitation skills
Ability to multi-task
Independent thinker and contributor
Project Management experience
Working in a Matrix environment
Good communication skills
Strong Negotiation skills
Strong resource planning and management skills
Language Requirement (other than English) None
Travel Required 0% - 25%
POSITION TYPE Office-Based
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting: up to 10 pounds
Does Not Apply
Lifting: 10 to 25 pounds
Does Not Apply
Lifting: 25 to 50 pounds
Does Not Apply
Pay Range Minimum:
$57,700.00
Pay Range Maximum:
$107,800.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.