Implementation Manager

MEELA

New York, New York, United States

New York, New York, United States

À propos

The Role We’re looking for an Implementation Manager who will own the entire lifecycle of a Meela community launch — from the first executive conversation to long-term adoption. This is a high‑ownership, customer‑facing role requiring the ability to operate at every level of an organization: securing buy‑in from executive directors and ownership groups, equipping frontline care staff with the tools to succeed, and ensuring residents and their families feel confident and connected. You will be the face of Meela in the field, responsible for making every launch smooth, every stakeholder aligned, and every resident feel seen. This role also supports light marketing and growth initiatives, including social media content, customer success stories, and go‑to‑market coordination, as we scale.
End-to-End Implementation
Own the full implementation process from contract signing to post‑launch stabilization — no handoffs, no gaps
Develop and execute customized launch plans for each community, accounting for size, staff structure, and resident demographics
Coordinate and lead on‑site and remote launch activities, ensuring every stakeholder is prepared and confident
Serve as the primary point of contact throughout the implementation journey, providing clear communication and proactive updates
Track adoption metrics including activation, utilization, and resident satisfaction — and act on what you find
Flag issues early, elevate appropriately, and work cross‑functionally to resolve them fast
Staff Education & Enablement
Educate and train frontline care staff, nurses, and activities teams on Meela’s value and how to champion it with residents and families
Create a culture of adoption within each community by identifying internal champions and equipping them with the tools to lead
Deliver clear, engaging training sessions tailored to different learning styles and comfort levels with technology
Provide ongoing check‑ins and support to ensure staff confidence doesn’t drop after launch day
What We’re Looking For
3+ years of experience in implementation, onboarding, customer success, or a similar field‑based role — ideally in senior living, healthcare, or a related care environment
Deep familiarity with senior living operations, including how communities are structured, how decisions get made, and what executive directors and care teams actually care aboutA track record of successfully managing complex, multi‑stakeholder rollouts from start to finish — you’ve done this before and have the wins to show for it
Proven ability to earn trust and drive buy‑in at the executive level, not just with frontline staff
Natural communicator who can flex between a boardroom conversation with an ownership group and a hands‑on training session with CNAs
Highly organized and self‑directed — you can manage multiple community launches simultaneously without dropping the ball
Comfortable with travel
Social media or marketing content experience is a bonus
What Success Looks Like
Executive stakeholders are aligned, informed, and actively championing Meela within their organizations
Communities launch smoothly, on time, and with high staff confidence
Residents are successfully onboarded, actively engaged, and experiencing measurable benefit
Frontline staff feel equipped and enthusiastic — not burdened — by Meela
Adoption metrics trend up post‑launch with minimal drop‑off
Clear, proactive communication flows between communities and the internal Meela team
What We Offer
Meaningful equity and market salary — join early and share in what we’re building
Full health insurance, 401(k), and a daily lunch stipend
Ownership and autonomy from day one
A fast‑growing team with opportunities to step into leadership as we scale
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New York, New York, United States

Compétences linguistiques

English

Avis aux utilisateurs

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