Customer Service Representative
Logotech
- New York, New York, United States
- New York, New York, United States
À propos
We value work-life balance and strive to foster a positive, supportive environment where our team can flourish both personally and professionally.
Position: Customer Service Representative We are seeking dedicated Customer Service Representatives to join our dynamic team. This is a permanent remote position, Monday–Friday, 9:00 AM–6:00 PM (U.S.-compatible time zones required). This is an excellent opportunity to build a stable, long-term career in a fast‑growing company that values professionalism, reliability, and customer satisfaction.
Ideal Candidate
Positive, friendly, and proactive attitude
Able to work independently with minimal supervision
Strong communication and interpersonal skills
Detail-oriented and organized
Calm and solution-focused in a fast-paced environment
Customer-first mindset with a genuine desire to help
Daily Duties & Responsibilities
Respond to inbound customer inquiries via phone and email
Provide product information, pricing, and order status updates
Assist customers with order placement and modifications
Coordinate artwork approvals and order confirmations
Troubleshoot issues and resolve customer concerns efficiently
Maintain accurate records in CRM software
Collaborate with internal teams to ensure timely order fulfillment
Stay informed about products, promotions, and company processes
Required Education & Experience
Previous customer service experience (B2B preferred)
Experience in the Promotional Products industry is a plus but not required
Minimum two years of customer service experience
Associate degree or higher preferred
Required Skills
Excellent English communication skills (written and spoken)
Strong attention to detail (include the answer to 3+3+3 in your application)
Proficiency in Microsoft Office (Word, Excel)
Competent typing skills
Strong problem‑solving abilities
Ability to remain calm and professional under pressure
Strong organizational skills
Positive, can‑do attitude
Benefits
Competitive base salary (based on experience)
Performance-based bonuses
No cold calling — inbound support focus
Comprehensive training and ongoing support
Supportive management team
Paid U.S. holidays
Paid vacation days
How to Apply Please submit your resume, cover letter, and salary requirements.
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Compétences linguistiques
- English
Avis aux utilisateurs
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