Client Success Manager, Remote, ContractEpic Search Partners • New York, New York, United States
Client Success Manager, Remote, Contract
Epic Search Partners
- New York, New York, United States
- New York, New York, United States
À propos
Our client is a fast-growing media and marketing agency built on data-driven performance, strategic foresight, and relentless client partnerships. They specialize in biddable media across search, paid social, programmatic, and emerging digital channels, helping brands scale efficiently through intelligent media strategy and execution. Known for their collaborative culture and performance-focused mindset, the agency partners closely with clients to deliver measurable growth and long-term success. Position Overview
Our client is seeking an experienced
Client Success Manager
to join their growing agency team. This pivotal role involves managing and nurturing client relationships, planning and leading coordination efforts among biddable media, analytics, affiliate, and SEO teams, and delivering high-impact campaign strategies and presentations. The ideal candidate will serve as the central point of contact for clients while orchestrating ongoing reporting, leading status meetings, proactively asking strategic questions, and continuously evaluating campaign performance. This role also contributes to new client pitches and supports the agency’s continued growth. A background in both
digital and traditional advertising within an agency environment
is highly preferred. Responsibilities
Client Relationship Management Serve as the
primary point of contact for clients , ensuring their needs, expectations, and performance goals are met with professionalism and efficiency.
Team Coordination Seamlessly coordinate efforts across
biddable media, affiliate, analytics, and SEO teams
to ensure a cohesive and strategic approach to campaigns.
Manage workflows and project coordination; experience with
Asana
is preferred.
Campaign Management Partner with media execution teams to
develop and present comprehensive campaign plans , leveraging insights across both digital and traditional marketing channels.
Presentation and Reporting Create and deliver
clear, compelling presentations and performance reports , providing clients with actionable insights and strategic recommendations.
Meeting Leadership Lead consistent
client meetings and status updates , ensuring open communication and alignment on campaign goals and outcomes.
New Business Development Support
new client pitches and proposals , helping demonstrate the agency’s strategic approach and capabilities.
Collaborative Spirit Work closely with internal teams to maintain a
collaborative environment focused on shared success and strong client outcomes .
Qualifications
Proven experience as a
Client Success Manager or marketing strategist , preferably within a marketing or advertising agency
Strong understanding of
digital and traditional advertising landscapes and industry trends
Exceptional
client service, communication, and presentation skills
Demonstrated ability to
retain and grow client relationships
Strong
leadership and organizational abilities , with experience coordinating cross-functional teams
Experience with
campaign planning, performance analysis, and marketing strategy
Ability to manage
multiple clients and projects in a fast-paced agency environment
Experience with
Asana or similar project management tools
preferred
Engagement Details
Employment Type:
1099 Contract
Schedule:
Full-Time
Location:
United States (Remote)
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Compétences linguistiques
- English
Avis aux utilisateurs
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