Senior Solutions Engineer (US Timezone) Remote (US Eastern Time)Holistics • New York, New York, United States
Senior Solutions Engineer (US Timezone) Remote (US Eastern Time)
Holistics
- New York, New York, United States
- New York, New York, United States
À propos
Holistics Datasets help business teams understand and explore the data available for them to build their own reports without over-relying on their data team.
These datasets are built from Holistics Data Models, that simplifies work processes and reduces unnecessary repetitive work for data teams.
About the Role We’re looking for a
Senior Solutions Engineer
to anchor our technical pre‑sales, onboarding, and success efforts in the US region and to help build the systems that scale these globally.
This role blends
pre‑sales execution ,
customer onboarding ,
strategic product input , and
demo storytelling . You’ll work closely with Sales, Product, and Customer Success to represent the product with confidence, clarity, and care to help customers reach their “aha” moments faster.
You’ll also support selected customer accounts post‑sale as their technical contact and help unblock adoption and expansion opportunities.
What You’ll Do Pre‑Sales & Technical Solutioning
Lead discovery, demo, and proof‑of‑concept (POC) calls with prospective customers
Own technical solution fit and collaborate on pricing/commercial strategy with Sales
Respond to technical sections of RFPs, security assessments, and data architecture inquiries
Maintain and optimize our demo environment to support multiple use cases
Build compelling analytics use cases that showcase best practices in modeling, visualization, and value storytelling
Record and publish video demo walkthroughs for internal training, outbound campaigns, and community education
Continuously improve demo narratives based on customer feedback and product updates
Customer Onboarding & Enablement
Lead onboarding workshops for new customers to help facilitate their smooth adoption
Run customer training sessions to accelerate product adoption
Co‑create product enablement materials (video guides, walkthroughs, technical docs) with marketing team
Serve as the
technical point of contact
for selected key customers post‑sale
Aggregate raw product feedback and competitive insights from calls and sales activity
Identify common objections, blockers, and patterns across deals
Work with Product and Engineering to refine product usability and GTM readiness
Feed input to Product and Technical Marketing to shape messaging, docs, and campaigns
Triage technical questions from customer Slack channels and community forums (L2 level)
Escalate qualified bugs or L3 issues to Product/Engineering with clarity and context
Create and maintain technical enablement assets (templates, videos, FAQs, etc.)
Provide guidance and review for internal product and support documentation
What Success Looks Like
You close your first deal within 60 days, leading discovery + demo
Slack/forum questions are resolved faster, with less burden on Engineering
You help shorten onboarding time‑to‑value for new customers
What We’re Looking For
5+ years in Sales Engineering, Pre‑Sales, or Technical Consulting
Deep experience with modern data/analytics tools (e.g., SQL, dbt, Looker, Holistics, etc.)
Proven ability to build demo infrastructure, solution content, and documentation
Excellent communicator across technical and commercial audiences
Able to work independently and manage async collaboration across global teams
Willingness to participate in around
5 hours/week of internal collaboration with APAC HQ , scheduled during early morning or evening hours
Bonus Points
Experience scaling pre‑sales or technical enablement in a SaaS startup
Background in product marketing, developer relations, or technical writing
Experience supporting community forums, Slack channels, or open‑source documentation
Passion for improving internal systems, training, and documentation at scale
What We Offer
Remote‑first team and flexible work environment
High‑trust culture with ownership from day one
A technically strong and mission‑driven product team
The opportunity to shape how pre‑sales is done at a company that values product quality, clarity, and customer empathy
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Compétences linguistiques
- English
Avis aux utilisateurs
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