Team ManagerNational Organization of Social Security Claimants’ Representatives • New York, New York, United States
Team Manager
National Organization of Social Security Claimants’ Representatives
- New York, New York, United States
- New York, New York, United States
À propos
This is a hands-on leadership role for someone who understands SSDI deeply and can manage people, workflow, and quality under volume.
What This Role Owns SSDI Operations Managers are responsible for people, performance, and execution, not just supervision.
Team Leadership & Performance
Lead and support a team of SSDI case managers
Set clear expectations around workload, quality, and responsiveness
Monitor productivity, backlog, and case progression
Coach underperformers and develop strong performers
Handle escalated client and case issues
Case Flow & Operational Execution
Ensure cases move efficiently through IA, Recon, and Hearing stages
Identify bottlenecks and intervene early
Maintain compliance with SSA requirements and internal standards
Partner with QA to address recurring errors or gaps
Balance speed with quality in a high-volume environment
Quality & Judgment
Review work for accuracy, completeness, and sound judgment
Provide real-time feedback and correction
Train team members on edge cases and exceptions
Ensure consistent handling of complex SSDI scenarios
5+ years of hands-on SSDI experience (required)
Prior experience leading or mentoring SSDI case managers
Strong understanding of SSA processes, timelines, and documentation
Comfortable managing volume and prioritizing work
Direct, calm communicator who handles issues without drama
Able to make judgment calls, not just follow scripts
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Compétences linguistiques
- English
Avis aux utilisateurs
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