Technical Support Engineer ITransact Campus • New York, New York, United States
Cette offre d'emploi n'est plus disponible
Technical Support Engineer I
Transact Campus
- New York, New York, United States
- New York, New York, United States
À propos
Title:
Technical Support Engineer I
Location:
Remote within the US
As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You\'ll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Transact+CBORD technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.
Your responsibilities include:
Troubleshooting software and hardware issues
Collaborating with internal teams to resolve escalated cases
Documenting solutions for knowledge sharing
Contributing to process improvements that enhance our overall support delivery.
You\'ll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments.
Who you\'ll work with You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You\'ll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you\'ll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements.
You\'ll also interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds.
What you bring to the table Core Requirements:
Practical experience in Information Technology, Engineering, or related technical field
2-4 years of technical support or software troubleshooting experience
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
Experience with SQL databases and basic query writing
Familiarity with Windows and/or Linux server environments
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
Customer service orientation with patience and empathy
Ability to work independently and manage multiple cases simultaneously
Willingness to learn new technologies and adapt to changing environments
Preferred Qualifications:
Bachelor\'s degree in Computer Science or related field of study
Experience in healthcare, higher education, or financial services technology
Knowledge of payment processing systems and PCI compliance
Familiarity with campus card/ID systems or access control technologies
Experience with enterprise software integrations and APIs
Understanding of network fundamentals (TCP/IP, DNS, firewalls)
Experience with ticketing systems and customer support tools
Previous experience in mission-critical environments
Campus Identity & Access
Experience with Transact IDX platform and CBORD credential management systems
Deep knowledge of door access control, security integration, and emergency lockdown systems
Expertise in mobile credential technology, NFC implementation, and biometric systems
Understanding of identity management workflows, provisioning, and integration with campus systems
Knowledge of campus security protocols and access control compliance requirements
Food Service & Nutrition
Advanced experience with NetMenu architecture, Room Service Choice, and nutrition management
Knowledge of HL7 integration standards and patient information system connectivity
Understanding of food service workflows, dietary compliance, and nutrition analysis
Experience with food production systems, inventory management, and waste tracking
Familiarity with food safety regulations and clinical nutrition requirements
Payment & Transaction Systems
Expert knowledge of Transact One platform architecture and payment processing systems
Deep understanding of PCI-DSS compliance, tokenization, and payment security protocols
Experience with campus card operations, stored value systems, and meal plan management
Knowledge of payment gateway integration, merchant services, and financial transaction flows
Understanding of mobile payment technologies and contactless payment implementation
Point of Sale & Commerce
Advanced experience with commercial POS systems and retail operations technology
Knowledge of campus commerce platforms, merchant integration, and off-campus programs
Understanding of vending system integration, self-service technology, and IoT devices
Experience with inventory management systems, sales analytics, and reporting tools
Familiarity with e-commerce platforms and mobile ordering systems integration
What\'s good to know This role may require occasional evening or weekend work to support customers in different time zones or during critical system implementations. Some travel may be required for on-site customer support or training opportunities (typically less than 5%). The position offers significant growth opportunities within our three-group structure, with clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
For more information on other job opportunities and our amazing culture, check us out transactcampus.com
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.