Service Operations Assistant

The Service Operations Assistant supports store leadership in overseeing front-end and service operations to ensure an efficient, customer-focused environment. This role helps supervise daily activity, maintains service standards, and supports team performance and operational execution.

Key Responsibilities:

• Assist with daily supervision of front-end and service operations, including checkstands, customer service desk, and related areas
• Support scheduling, coverage coordination, breaks, and task assignments for service team members
• Provide coaching and guidance to associates to reinforce customer service expectations and productivity standards
• Ensure compliance with company policies, cash-handling procedures, and safety standards
• Assist with cash audits, till accountability, and resolution of register discrepancies
• Respond to customer questions, service issues, and escalated concerns in a professional manner
• Support training and onboarding of new service associates
• Maintain cleanliness, organization, and operational readiness of service areas
• Assist store or department leadership with reports, operational tasks, and special projects
• Step into a lead role during peak periods or as assigned

Qualifications:

• Previous front-end, customer service, or retail experience required
• Leadership or supervisory experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic cash-handling and point-of-sale knowledge
• Flexibility to work varied shifts, including weekends and holidays

Physical & Work Requirements:

• Ability to stand and walk for extended periods
• Ability to lift and carry items within required limits
• Ability to work in a busy retail environment with constant customer interaction

Core Competencies:

• Customer service excellence
• Team support and leadership
• Organization and attention to detail
• Problem solving
• Time management and adaptability

About Us:

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.