Medical Assistant

As a Medical Assistant at Vera Whole Health, you provide support in delivering excellent patient service, clinical care, and front office duties. A team player, you help to ensure that the care center runs efficiently by managing the flow of patient services, monitoring resources, and working collaboratively with providers.

• Take manual vital signs, record in electronic medical record and perform systems review, perform point of care testing and assist providers with diagnostic tests.
• Administer immunizations, injections, or oral medications as directed by provider or standing order to all age groups.
• Perform point of care testing, assisting providers with diagnostic tests, treatment and therapeutic measures.
• Observe and record patient reaction as necessary.
• Perform phlebotomy, prepare designated lab work and/or specimens as directed by provider or standing order.
• Process lab, swab, specimen.
• Active in routine patient education, self-management teaching under the direction of the provider.
• Track future patient care needs such as preventive exams, completion of outside diagnostic testing and referrals.
• Outreach to patients and specialists to help coordinate referrals, care gap closures, release of records, and overall care. Coordinate care with disease management or case management programs as needed.

• Manage patient care/patient flow throughout the care center.
• Set up exam/procedure room appropriately based on patient visit needs.
• Handle multiple phone lines and email correspondence with excellent verbal and written communication skills, at times working at the front desk when needed.
• Perform inventory of clinic supplies and dispensary, order and stock clinic supply as needed.
• Where necessary to be the external facing representative for the clinic (Telephone, schedule appointments, Patient Registration, etc.).
• May be required to travel to other sites for coverage or to off-site events for the client.

• Accurately perform QA controls and complete QA documents.
• Utilize principles of safety and infection control, including universal precautions.
• Maintain patient confidence and protect operations by keeping patient care information confidential and in compliance with HIPAA regulations.
• Meets standards of medical record audit for documenting medical history according to Policies and Procedures.
• Participate in organizational quality improvement guidelines and pertinent government regulations including OSHA and CLIA.

• Prepare for, attend and participate in team meetings and huddles. Collaborate in developing team priorities and patient goals & care plans.
• Participate in training, orientation, ongoing competency assessments and continuous learning efforts.
• Work with clinic team to meet client performance targets and metrics for clinic services.
• Must be able to work flexible hours with shifts.
• Perform other duties as assigned.

• Ability to correctly set up exam rooms/procedure rooms using sterile/aseptic technique with appropriate instruments or trays.
• Basic understanding of cleaning, sterilization and autoclaving procedures.
• Basic ability to provide support as needed in office-based procedures.
• Basic understanding and ability to provide immunization to all age groups.
• Previous experience of documenting in electronic medical record required.

• High School diploma or GED required.
• Licensed Medical Assistant Certification at time of hire where required, AAMA (preferred).
• Phlebotomy certified within 90 days of hire where required.
• Graduate of an accredited medical assistant program.
• Minimum 2 years' experience. Preferred in primary/urgent care.

• Documentation of Hep B vaccination or proof of immunity (titer).
• Documentation of proof of a negative TB test in the last 12 months before start-date.
• We require CPR certification (BLS) pre-hire and ongoing.
• Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy.