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À propos
Remote - US
What You Will Do Client Relationship Management
Own overall client health, satisfaction, and retention.
Serve as the primary point of contact for both direct clients and partners.
Build trusted advisor relationships by understanding client goals and aligning solutions.
Account Growth & Renewals
Lead renewal discussions and identify upsell/cross-sell opportunities.
Provide insights and recommendations that drive ROI for clients.
Implementation & Onboarding
Guide and support new client implementations with clear planning, communication, and training.
Ensure clients achieve early wins and long-term adoption.
Project & Delivery Ownership
Partner cross-functionally with internal teams and client stakeholders to define requirements and success measures.
Oversee implementation and configuration of Talentegy’s platform.
Technical Support & Troubleshooting
Triage and resolve client issues, coordinating with product and technical teams as needed.
Maintain documentation of client configurations, escalations, and resolutions.
Product Partnership
Capture and communicate client feedback to influence product roadmap decisions.
Stay informed on new features and ensure clients adopt updates effectively.
What You Bring
5+ years of experience in HR technology, recruitment marketing, talent acquisition services, or client-facing SaaS roles.
Strong project management skills with the ability to manage multiple priorities.
Familiarity with APIs, integrations, and SaaS configuration.
Clear, confident communication skills (verbal, written, and presentation).
Proactive, solution-oriented mindset with the ability to anticipate client needs.
Comfort working in a dynamic, agile environment.
Bonus Points
Experience with HR tech platforms, ATS, CRM, or recruitment marketing tools.
Understanding of talent analytics, employer branding, and candidate experience metrics.
Data visualization and reporting skills.
Why Join Us
Be part of a company shaping the future of recruitment analytics.
Work directly with industry leaders and innovative clients.
Small, agile team with opportunities to learn and grow.
Collaborate with a supportive, agile team that values insights and creativity.
Influence product development based on real-world client needs.
NXTThing RPO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management
Industries: Staffing and Recruiting; Technology, Information and Media
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Compétences linguistiques
- English
Avis aux utilisateurs
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