Configuration Management Analyst
Humana Inc
- Louisville, Kentucky, United States
- Louisville, Kentucky, United States
À propos
Join Humana’s journey to provide a highly reliable, accurate, and dynamic Configuration Management Database (CMDB) that serves as the digital foundation for our IT operations. Over the next few years, our goal is to achieve holistic visibility of all configuration items—across both on-premises and cloud environments—with automated ownership and relationship management. As a Configuration Management Analyst, you will be instrumental in advancing our capabilities, leveraging AI‑driven insights to accelerate change, reduce risk, and enable resilient, efficient operations. Be part of a collaborative team that is committed to innovation, security, and operational excellence in support of Humana’s mission.
Job Summary The Configuration Management Analyst is responsible for ensuring the effective governance, oversight, and maintenance of Humana’s IT configuration items, systems, and environments. This role supports the integrity and security of enterprise assets through accurate configuration tracking, change management, and compliance with regulatory and organizational requirements.
Key Responsibilities
Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.
Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.
Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.
Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.
Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.
Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.
Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.
Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
2+ years of experience in IT configuration management.
Strong analytical, organizational, and documentation skills.
Excellent communication and collaboration abilities.
Preferred Qualifications
Experience with ServiceNow or other IT Service Management (ITSM) platforms.
CIS – Data Foundations (CMDB and CSDM)
Prior exposure to third‑party risk management or cybersecurity programs in a healthcare or highly regulated environment.
Use your skills to make an impact
Job Details Job Title:
Configuration Management Analyst (Service Offering Management Engineer 2)
Location:
Remote (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and NYC)
Department:
Service Offering Management
Reports To:
Associate Director, Service Offering Management
Scheduled Weekly Hours:
40
Pay Range:
$73,400 - $100,100 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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Compétences linguistiques
- English
Avis aux utilisateurs
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