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À propos
Location: Columbus, OH (Onsite 5 days/week)
Employment Type: Full-Time / Contract-to-Hire
Role Overview:
We are seeking a detail-oriented ServiceNow QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector ServiceNow platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards.
The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a
FedRAMP-authorized
environment.
Key Responsibilities:
Test Strategy & Planning:
Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.).
Automated Testing (ATF):
Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
Functional & Regression Testing:
Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.
Security & Compliance Validation:
Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
Defect Management:
Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.
User Acceptance Testing (UAT) Support:
Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase.
Performance Testing:
Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.
Required Qualifications:
Experience:
4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the ServiceNow platform.
Technical Mastery of ATF:
Proven experience implementing and managing the ServiceNow Automated Test Framework (ATF).
Testing Methodologies:
Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
Tools:
Experience with defect tracking tools (Jira, ServiceNow Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).
Citizenship:
Must be a US Citizen or Green Card holder.
Onsite Commitment:
Ability to work onsite in Columbus, OH, 5 days a week.
Preferred Qualifications:
Public Sector Experience:
Prior experience testing systems within a state, local, or federal government framework.
Security Mindset:
Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
Certifications:
ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester.
Compétences linguistiques
- English
Avis aux utilisateurs
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