À propos
The Training Content Manager supports the development and execution of training content across the organization. This role partners with operations and cross-functional business leaders to identify performance needs and deliver effective, scalable training solutions that support business goals. This individual manages content intake, contributes to prioritization, and ensures training content is high-quality, relevant, and accessible. The role focuses on developing practical training solutions using appropriate delivery methods to support frontline performance in a fast-paced operational environment. Duties & Responsibilities Manage content intake and partner with training leadership to align initiatives with business priorities Provide input and recommendations on prioritization and sequencing of training initiatives in partnership with training leadership Partner with cross-functional stakeholders to identify performance gaps and recommend effective training solutions Recommend appropriate delivery methods (e.g., eLearning, video, job aids, instructor-led training) Manage development of training content across multiple formats, partnering with instructional design and multimedia teams Apply instructional design best practices to deliver practical, easy-to-apply training aligned with operational workflows Manage the training content lifecycle, ensuring materials remain accurate, current, and effective Maintain content standards and support consistency across the training portfolio Use feedback and performance data to drive continuous improvement Manage and maintain training content within the LMS/LCMS, including organization and version control Support reporting, tracking, and issue resolution related to training content Manage multiple initiatives, balancing timelines and priorities Support communication, rollout, and adoption of training launches and updates in partnership with operations Education, Experience & Certifications 5 7 years of experience in learning/training, instructional design, or related roles Bachelor's degree required, relevant certifications and/or master's degree Experience developing training for QSR or restaurant environments preferred, with strong understanding of frontline operations Experience managing content within an LMS/LCMS Experience delivering training across multiple formats (eLearning, video, instructor-led, job aids) Functional Skills Business & Operational Acumen: Connects training to performance outcomes Content & Project Management: Effectively manages multiple initiatives, timelines, and priorities Stakeholder Partnership: Collaborates cross-functionally and influences at multiple levels, including senior leaders Analytical & Continuous Improvement Mindset: Uses data and feedback to improve effectiveness Communication: Translates complex information into clear, practical learning Problem Solving & Execution: Identifies workable solutions and follows through on commitments Organization & Adaptability: Maintains structure while navigating a fast-paced, changing environment Our Values EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first INNOVATE TO WIN - We champion and challenge for a better way in all we do HAVE FUN - We find joy, create meaningful impact and celebrate the journey together Our Core Competencies CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence RESULTS DRIVEN We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Compétences linguistiques
- English
Avis aux utilisateurs
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