À propos
Responsibilities:
This role involves designing and developing prompt driven and RAG based AI solutions that enhance customer interactions across IVR channels. The ideal candidate will have hands on experience with large language models, vector databases, and conversational AI frameworks. As this position supports both English and Spanish customer experiences, the candidate must be a native Spanish speaker to ensure high quality prompt design, linguistic accuracy, and culturally aligned conversational flows.
Requirements:
Client is seeking an AI Engineer to support our IVR and Conversational AI platforms, with a strong focus on building LLM powered voice and chat experiences.
10 Plus years.
3+ years of experience in AI / ML development
Strong proficiency in Python
Hands-on experience with LLMs, including:
Prompt engineering
Model evaluation
Retrieval-Augmented Generation (RAG)
Experience working in enterprise or customer-facing systems is a plus
NLP experience related to conversational AI
Develop and maintain AI solutions for IVR and conversational platforms
Implement LLM-based workflows including prompt engineering, evaluation, and RAG
Build knowledge retrieval pipelines to support IVR use cases (FAQs, troubleshooting, account queries)
Collaborate with IVR, speech, and platform teams to integrate AI models into production systems
Evaluate model performance for accuracy, latency, and conversational quality
Assist in continuous improvement of AI-driven voice experiences
Python / ML: NumPy, Pandas, Scikit-learn
LLM Frameworks: LangChain, LlamaIndex, Hugging Face Transformers
Vector Databases: FAISS, Chroma, Pinecone, Qdrant
NLP (Good to Have): spaCy, NLTK, Sentence-Transformers
LLM Evaluation: TruLens, DeepEval, OpenAI Evals
Years of Experience:
8.00 Years of Experience
Skills:
Category
Name
Required
Importance
Oracle Data Management
ETL
Yes
1
Why Should You Apply?
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration
for employment without regard to any status protected by applicable law.
Compétences linguistiques
- English
Avis aux utilisateurs
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