Desktop Support Technician (Field Deployment)Information Consulting Services of Delaware Valley, Inc. • United States
Desktop Support Technician (Field Deployment)
Information Consulting Services of Delaware Valley, Inc.
- United States
- United States
À propos
About the Opportunity This role provides deskside and field support within a healthcare environment, focusing on end-user hardware and software, device deployments, and excellent customer service. You will serve as a first point of contact, resolve Tier 1 issues, and support project-based rollouts of PCs, printers, and peripherals while adhering to established ITSM processes and security/compliance standards.
Key Responsibilities Serve as first-contact support; triage, troubleshoot, and resolve Tier 1 incidents; escalate Tier 2 issues as needed Deploy and configure PCs, printers, and peripherals (imaging, setup, testing) Provide onsite and remote support for Windows, Microsoft applications, end-user devices, and basic networking (TCP/IP) Document work in the ticketing system; manage and categorize Level 1 queues Follow established processes; recommend improvements to reduce repeat incidents Comply with information security and regulatory requirements in a healthcare setting Travel between local campuses to support deployments and onsite requests Required Qualifications
3-5 years of experience in desktop/EUD or Service Desk support CompTIA A+ certification Hands-on project deployment experience (PCs, printers, and other IT equipment) Experience working in hospital/clinical environments Strong printer setup, support, and troubleshooting skills Working knowledge of Windows OS deployment/imaging, Microsoft software, TCP/IP, hardware/peripherals, remote support tools, and ticket/queue management Excellent customer service, communication, and documentation skills Valid driver's license and reliable car for local travel; comfortable with 100% onsite work Preferred Qualifications
ITIL Foundations; CompTIA Network+ or Security+; CCNA; OEM self-maintainer certifications (e.g., Lexmark, Lenovo) Medical terminology familiarity; prior Service Desk Level 2 background Military background is a plus #ZR
Compétences linguistiques
- English
Avis aux utilisateurs
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