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À propos
Marlborough, MA
Must Have Technical/Functional Skills
" Degree Requirement: High School. May substitute equivalent combination of education and experience.
" Experience working in a professional environment.
" Good written and verbal communication skills.
" Technical bend of mind to drill down to the root cause of the issue and fix it permanently.
" ITIL certification would be preferred.
Roles & Responsibilities
Required Education, Experience and Skills:
" 5+ years
experience in supporting Windows, iOS and Android devices
" Advanced troubleshooting skills to fix issues on Windows 10 & 11 OS
" Hands on experience on tools like Azure and Intune
" Clear understanding of Entra ID joined, hybrid joined and on-premises only machines
" Complete understanding of Autopilot process and related troubleshooting
" Deep understanding of O365 products and related troubleshooting
" Advanced OS/software troubleshooting
" Knowledge to troubleshoot VPN issues Zscaler on iPads and Laptops.
" Experienced troubleshooting of wireless and wired networks.
" Experience in Office 365 application troubleshooting and licensing model
" Hosting meetings via Teams and Zoom and Manage the control functions
" Effectively screen share for audience viewing of meeting
" Manage break out rooms for audience participation
" Ability to mute and unmute during meeting calls
" Remove attendees as needed
" Launch poll questions and provide results
" Execute all other Teams and Zoom features not listed
" vMix experience a plus but not require
" Experience on SCCM and Intune troubleshooting for patching, app installation etc.
" Provide superior customer service to all fellow employees.
" Demonstrate good social skills in a professional environment.
" Ability to handle multiple tasks efficiently.
" Ability to effectively prioritize workload to ensure high priority projects/assignments are completed first.
" Assist other IT teams as needed.
" Troubleshoot, Install and uninstall software(s) when necessary.
" Flexibility around new systems, processes, and responsibilities.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Compétences linguistiques
- English
Avis aux utilisateurs
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