À propos
Join the team as a critical link responsible for managing the lifecycle of our telecommunications services. This role is essential in ensuring we deliver robust, accurate, and timely network connectivity across the organization as we expand into new cities. It acts as a primary liaison, bridging the gap between IT, Facilities, Procurement, and various external telecommunications providers. You will be instrumental in deploying connectivity to new locations while assisting the Network Engineering team on various projects and initiatives.
Required Skills & Qualifications
Proven ability to manage vendor and carrier relationships to effectively drive and meet aggressive project deadlines.
Exceptional attention to detail for tracking complex circuit IDs, maintaining billing accuracy, and ensuring timely circuit delivery.
Deep functional knowledge of networking fundamentals, including TCP/IP, VLANs, and routing protocols (e.g., BGP, OSPF).
Knowledge of diverse telecom standards and circuit types (Fiber, EPL’s, Wave, DF, Broadband, DIA, etc.).
Typically requires a Bachelor’s degree in IT or Computer Science.
3 years of experience in a similar role.
Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
Industry certifications such as CCNA or Network+ are highly desirable.
Prior work experience at a client or in the client's industry.
Day-to-Day Responsibilities
Drive the end-to-end process for all data service orders (MACD—Move, Add, Change, Disconnect), including Broadband/DIA, Fiber, EPL, and WISP services.
Serve as the main point of contact for telecom carriers, responsible for submitting complete order packages, scheduling installations, driving Service Level Agreements (SLAs), and resolving service issues to meet deadlines.
Oversee the technical activation and turn-up of new circuits and associated equipment, ensuring strict adherence to project requirements and technical standards.
Configure and maintain network devices, including routers, switches, and firewalls, to seamlessly interface with external telecom circuits.
Diagnose and resolve circuit-level issues, particularly during the testing and activation phases.
Maintain a comprehensive and accurate inventory of all active circuits, documenting critical details such as IDs, physical locations, associated costs, and contract expiration dates.
For immediate consideration please click APPLY to begin the screening process with Alex.
Compétences linguistiques
- English
Avis aux utilisateurs
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