User Experience (UX) Lead (Remote)GovCIO • Charleston, South Carolina, United States
User Experience (UX) Lead (Remote)
GovCIO
- Charleston, South Carolina, United States
- Charleston, South Carolina, United States
À propos
Suitability/Public Trust
Fully remote
Project/Program Management
Overview GovCIO is currently hiring for a User Experience (UX) Lead to support a large Department of Veterans Affairs (VA) digital product portfolio. This role will provide program-wide leadership for UX strategy, standards, and enablement, helping strengthen user-centered practices across product teams and improve the usability, adoption, and effectiveness of digital products supporting Veterans and clinical users.
The UX Lead will serve as a central enablement function across the program, partnering with Product Managers, UI Designers, Human-Centered Design (HCD) teams, engineers, and government stakeholders to integrate UX earlier in the software development lifecycle, mature usability validation practices, and strengthen User Acceptance Testing (UAT) approaches. This position is fully remote located within the continental United States.
Responsibilities
Establish and govern UX standards, practices, and approaches across the program to promote consistency and scalable support
Serve as an enablement function across product teams, advising on user-centered methods throughout the software development lifecycle
Define lightweight approaches for user touchpoints, usability feedback, and iterative design validation early in the SDLC
Partner with HCD teams to translate user insights and evaluation feedback into actionable product and design guidance
Guide UAT design toward user-centered validation, including task-based scenarios and effective evaluation methods
Coach and mentor Product Managers and UI Designers in UX methods, usability principles, and user-informed decision-making
Advise where UX expertise is most needed based on complexity, user impact, and portfolio priorities
Support product teams in identifying usability risks, synthesizing findings, and recommending improvementsContribute to accessibility, usability, and experience quality practices across the program
Support executive briefings and strategic recommendations related to user experience, adoption, and product improvement
Collaborate with program leadership to strengthen repeatable, flexible UX approaches proportionate to change complexity and user impact
Qualifications Required Skills and Experience
Bachelor’s degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, or related field (or equivalent experience)
8+ years of relevant UX, product design, service design, or related experience
Experience establishing UX standards or leading UX practices across multiple teams or products
Experience conducting or advising on usability testing, workflow validation, and user-centered evaluation methods
Experience influencing product outcomes through partnership with product management, engineering, design, and stakeholders
Strong facilitation, mentoring, and communication skills
Experience synthesizing qualitative and quantitative user feedback into actionable recommendations
Preferred Skills and Experience
Experience supporting federal health, government digital services, or regulated environments
Experience supporting enterprise or portfolio-level UX governance or similar functions
Familiarity with accessibility standards and inclusive design principles
Experience supporting UAT strategy or release validation activities
Experience working alongside HCD practitioners and multidisciplinary product teams
Knowledge of or experience supporting clinical workflows, healthcare operations, or digital health products
Experience supporting the Department of Veterans Affairs, including familiarity with VA systems, products, or user environments strongly preferred
Clearance Required Ability to obtain and maintain a Suitability/Public Trust clearance.
Salary USD $140,000.00 - USD $160,000.00 /Yr.
We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
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Compétences linguistiques
- English
Avis aux utilisateurs
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