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Inside Sales Support Representative
Z1 Motorsports
- United States
- United States
À propos
Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road and EVANNEX. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a Do it For Me option. EAHs leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition./ppEAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAHs operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems./ppEAH is now seeking to strengthen the ECS Tuning team with an Inside Sales Support Representative as the business continues to scale. This is an on-site full-time position and offers competitive compensation./ppThe success of ECS Tuning is driven by an energetic culture of automotive passion, results and an unrelenting determination to succeed. The Inside Sales Support Representative is responsible for providing sales and customer service assistance to our customers, in support of our Sales Department./ppThis individual must be an experienced car enthusiast with a hunter mindset to unlock new sales opportunities./ph3Daily Tasks Include:/h3ulliEmail Support and Inbox Maintenance
Managing our Sales inbox to ensure timely responses, providing best-in-class service and support. This task will rotate with Live Chat responsibilities./liliLive Chat Support
Serving our customers through Live Chat in a timely fashion, providing best-in-class service and support. This task will rotate with Email Support responsibilities./liliSocial Media Maintenance
Managing responses to customers on our social media platforms. This includes but is not limited to Facebook, Instagram, and Twitter, mainly through Sprout Social, which aggregates all customer communications./liliCustomer Interaction
Handling customer communications with buyers and potential buyers, seeking advice, product support, fitment suggestions, etc. All customers must be replied to promptly, with industry-leading advice and support to ensure that were providing a world-class experience for our customers./liliPreparing Quotations
Providing customers with quotes, ship date estimates, and more./liliOther Duties as Required
Supporting other areas as needed, such as phone support, chat support, or tending the Curbside/Will-Call lobby. These duties will be assigned as needed./li/ulh3What Success Looks Like:/h3ulliProviding every customer with the best-in-class experience! Maintaining a score of 87% or higher with customer feedback./liliLiving by our values in all that you do./liliDelivering on defined SMART Goals/li/ulpWe are looking for a candidate who is a hunter and willing to explore new sales opportunities, self-motivated, customer-centric, and with strong skills in communication. This candidate must be willing to fulfill and promote our core values of communication, transparency, trust, collaboration, and respect, and must be able to take/receive constructive feedback./p/div
Compétences linguistiques
- English
Avis aux utilisateurs
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