Bilingual Customer Service Representative (Remote)Manpower Group (USA) • Miami, Florida, United States
Bilingual Customer Service Representative (Remote)
Manpower Group (USA)
- Miami, Florida, United States
- Miami, Florida, United States
À propos
Published Date: 05/04/2026
Job Type: Temporary
Industry: Administration and Support
Hours: Full Time
Job Title Bilingual Customer Service Representative
Location Remote (must work Eastern Standard Time)
Pay Range
$17.00/hr – Spanish
$18.00/hr – Russian, Mandarin, Cantonese, Hundi, Urdu, Punjabi, Bengali, Creole, Korean
Languages Fluency in English AND one of the above languages is required
Schedule 40 hours/week; Hours of Operation: Monday–Friday 8:00 AM–8:00 PM EST and Saturday starting at 10:00 AM EST (weekend rotation may apply)
Duration Temp-to-hire
Responsibilities
Answer inbound calls and provide accurate information and support
Assist callers with enrollment, disenrollment, and plan selection
Educate callers on managed care and available health plan options
Review and process enrollment/disenrollment forms
Maintain knowledge of program policies and updates
Escalate issues to supervisors as needed
Meet reliability, quality, and productivity expectations
Saturday work may be required
Perform other related duties as assigned
What’s Needed / Qualifications
High school diploma or equivalent (required)
2+ years of experience in a high-volume Call Center role (required)
Typing speed: Minimum 35 WPM
Ability to type and navigate multiple systems efficiently
Clear, professional communication and active listening skills
Ability to learn new programs and follow scripts/policies
Consistent attendance and adherence to the schedule
Must read, write, and speak the language fluently
BYOD (Bring Your Own Device) Requirements Laptop or desktop with: Windows 10 or newer
Mac Laptops prohibited to use
Chromebooks not permitted
Wired USB headset with microphone & noise suppression (Bluetooth not permitted; equipment not provided)
Stable internet: 25 Mbps download (single user) / 50 Mbps (shared); 5 Mbps upload (10 Mbps preferred) (Hotspots may not be used as a primary connection)
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Compétences linguistiques
- English
Avis aux utilisateurs
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