Operations Training Partner (Remote)Shake Shack • Boston, Massachusetts, United States
Operations Training Partner (Remote)
Shake Shack
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
À propos
The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions. Priority candidates live in the Northeast region. Job Responsibilities and Duties
Oversees the execution of Team Member and Manager training within an assigned territory Provides feedback on Team Member and Manager training materials Facilitates LTO training and execution in assigned territory Sources Trainers and executes training for designated NSOs Partners with Area Directors on post NSO action planning Develops Trainers to ensure Area self sufficiency for growth Executes quarterly focus training and implementation Supports test initiatives and provides feedback to Restaurant Excellence team Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams Facilitates MIT calls and communicates feedback Supports training projects and adheres to timelines Partners with Field Ops to support area people planning and Manager development Supports license and International training and NSO process in assigned areas Executes Certified Training Shack program in designated areas Knowledge, Skills, and Abilities
Ability to lead a field based team Demonstrates ability to train and enforce SOPs Strong knowledge of Company standards and processes Passion for operations and people development Ability to provide feedback to direct reports and leadership as appropriate Requirements
Associate’s Degree or related work experience 3-5 years of work experience 1-3 years of supervisory experience 1+ years facilitating training in a multi-unit hospitality environment 2+ years of management experience in the hospitality industry Benefits
Weekly Pay and Performance bonuses Shake Shack Meal Discounts Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more Medical, Dental, and Vision Insurance Employer Paid Life and Disability Insurance 401k Plan with Company Match Paid Time Off Paid Parental Leave Access to Employee Assistance Program on Day 1 Pre-Tax Commuter and Parking Benefits Flexible Spending and Dependent Care Accounts Development and Growth Opportunities (Eligibility criteria applies) Pay Range: $78,318.00 - $129,888.00 Shake Shack is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.
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Compétences linguistiques
- English
Avis aux utilisateurs
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