Dispatch Call Center AgentLeading Edge Connections, LLC. • Tampa, Florida, United States
Dispatch Call Center Agent
Leading Edge Connections, LLC.
- Tampa, Florida, United States
- Tampa, Florida, United States
À propos
Have you always wanted to work in an environment where you are an integral part of the FAMILY and make a true difference in people’s lives? Do you love working with people and helping make their experience the best possible? Are you excited to get up and start your day every morning and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you.
We represent many clients looking for
Remote Call Center Agents . If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections! The old way of doing contact center work is dead, and it's time to make a move to the leading edge of what's next. How? LEC provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is
FOR The People . Leading Edge Connections, LLC is a full-service virtual Customer Experience & Sales transformation company built for the NOW.
Minimum Requirements
1 year of call center experience (dispatch or customer service)
Reliable and dependable
Experience with data entry and word processing is required
Must be able to work in a fast-paced position with attention to detail and accuracy
Must possess basic computer knowledge
Team oriented with a positive, “can do” attitude
Fluent in writing, reading & speaking English
Hardware/Software Requirements
To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
Personal computer
(laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
Processor:
Intel Core i5 5200 series or greater; all computers must have at least 4 performance cores.
Example: A 10-core computer with only 2 performance cores does not meet this requirement.
Please check your system settings to confirm.
Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
Display: Screen resolution of 1280x768 or higher;
dual monitors required
for efficiency.
Internet: Reliable high-speed internet with a wired
Ethernet connection
(hardwired to router).
Audio: USB noise-canceling headset.
Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.
Must have a wired USB headset with a microphone (Please use this in your interview).
Preferred Qualifications
2 Monitors/Screens - required for some projects
Two years or more experience in a call center environment (sales or customer service)
Experience in Salesforce, Hubspot or other CRM; DialPad is a definite plus
Responsibilities
Taking inbound calls and making outbound calls to customers daily
Dispatching the proper technicians or resources to the customerRemaining calm in the face of potentially distressed customers
Being on time each day
Providing customer service with empathy and care
Ensure client needs are met
Job Type: Part-time 20 hours - 1099 Contract - Day shifts
Pay: $15-$16 per hour
Experience: Call center: 1 year (Required)
Work Location: Remote
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Compétences linguistiques
- English
Avis aux utilisateurs
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