Customer Service Representative ( Remote )Third Party CS • Henderson, Nevada, United States
Customer Service Representative ( Remote )
Third Party CS
- Henderson, Nevada, United States
- Henderson, Nevada, United States
À propos
Must be willing to listen, learn, and resolve any customer inquiry.
Responsibilities
Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
Ability to learn and follow all customer service procedures and policies.
Strive to meet and go above personal and team target goals.
Record, organize and file customer interactions and account changes.
Able to up-sell if needed.
Able to schedule call back and appointments to resolve customer needs.
Customer-focused for positive customer experience and resolution.
Qualifications
Previous experience in customer support, client services, sales, or a related field.
Excellent at communicating over the phone and other communication platforms.
Basic computer skills and experience.
Able to multitask.
Excellent time management and prioritization skills.
Ability to listen actively, relay information, and answer questions and/or concerns.
Benefits
Health Insurance (dental and vision included).
Excellent retirement plan.
Tremendous upward mobility into other positions and management.
Flexible hours.
Remote Position(s) available (work from home).
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Compétences linguistiques
- English
Avis aux utilisateurs
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